Zhang Jing 張セイ

… Alternative Names

ZHANG JING 張セイ

張セイチヨウセイ

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Researcher Number	20803472
Other IDs
Affiliation (Current)	2025: 金沢大学, 経済学経営学系, 准教授
Affiliation (based on the past Project Information) *help	2021 – 2024: 金沢大学, 経済学経営学系, 講師 2018: 岡山理科大学, 経営学部, 講師
Review Section/Research Field	Principal Investigator Basic Section 07090:Commerce-related Except Principal Investigator Commerce
Keywords	Principal Investigator サービス経験 / 記憶性 / 価値創造 / 価値共創 / 顧客経験 / 価値創造プロセス / 相互作用 / 感情的反応 / 顧客経験の動態性 / 小売マーケティング / 共創活動 … More Except Principal Investigator … More マーケティング / 顧客との共同関与 / プロセス / 入り込み / サービス提供 / 共同選択・開発 / 価値共創型企業システム / 文脈マネジメント / 消費概念の拡張 / サービス / 消費プロセス / 価値共創マーケティング / 価値共創 Less

Constructing a Theoretical Framework for Dynamic Customer Experience Based on the Presentation of the Concept of "Memorable Service Experience"Principal Investigator
- Principal Investigator
  
  張セイ
- Project Period (FY)
  2024 – 2026
- Research Category
  
  Grant-in-Aid for Scientific Research (C)
- Review Section
  
  Basic Section 07090:Commerce-related
- Research Institution
  Kanazawa University
Research on the formation process of customer experience through co-creation activity between retailers and customersPrincipal Investigator
- Principal Investigator
  
  ZHANG JING
- Project Period (FY)
  2021 – 2023
- Research Category
  
  Grant-in-Aid for Early-Career Scientists
- Review Section
  
  Basic Section 07090:Commerce-related
- Research Institution
  Kanazawa University
Study of marketing in customer's consumption process with expansion of consumption concept
- Principal Investigator
  
  MURAMATSU Junichi
- Project Period (FY)
  2016 – 2018
- Research Category
  
  Grant-in-Aid for Scientific Research (C)
- Research Field
  
  Commerce
- Research Institution
  Okayama University of Science
  Hiroshima University

All 2024 2023 2022 2021 2019 2018 2017

All Journal Article Presentation

[Journal Article] Clarifying Experience Formation from the Customer's Perspective Using Critical Incident Technique2024
- Author(s)
  Jing Zhang
- Journal Title
  
  Journal of Serviceology
  
  Volume: 9 Pages: 1-8
- Peer Reviewed / Open Access
- Data Source
  KAKENHI-PROJECT-21K13394
[Journal Article] Emotional Factors in the Service Experience in the COVID-19 Environment:2023
- Author(s)
  張セイ・梁庭昌
- Journal Title
  
  Japan Marketing Review
  
  Volume: 4 Issue: 1 Pages: 51-58
- DOI
  10.7222/marketingreview.2023.007
- ISSN
  2435-0443
- Year and Date
  2023-02-28
- Language
  Japanese
- Peer Reviewed / Open Access
- Data Source
  KAKENHI-PROJECT-21K13394, KAKENHI-PROJECT-21K20138
[Journal Article] Comparison between Thai and Japanese Retailers in the Vietnamese Market: Examining the Issue from a Dynamic Marketing Capabilities Perspective2023
- Author(s)
  Tran Thi Tuyet Nhung, Nguyen Ngoc Mai, Jing Zhang, Yoshirou Fujioka
- Journal Title
  
  Journal of Japan Academy for Asian Market Economies
  
  Volume: 26 Issue: 0 Pages: 1-9
- DOI
  10.20766/jafame.26.0_1
- ISSN
  2185-1379, 2424-2195
- Language
  English
- Peer Reviewed / Open Access / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-23K12570, KAKENHI-PROJECT-21K13394
[Journal Article] 聴衆認知による顧客経験の形成と変容 ― Saying-Is-Believing効果のアプローチから ―2022
- Author(s)
  梁庭昌・張セイ・相馬敏彦
- Journal Title
  
  Japan Marketing Academy Conference Proceedings
  
  Volume: 11 Pages: 77-83
- Peer Reviewed / Open Access
- Data Source
  KAKENHI-PROJECT-21K13394
[Journal Article] サービス概念を適用したビジネスモデル2017
- Author(s)
  清野聡・張セイ・大藪亮・村松潤一
- Journal Title
  
  サービス学会第６回国内大会プロシーディングス
  
  Pages: 1-4
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-16K03933
[Journal Article] 相互作用プラットフォームにおける顧客の価値創造2017
- Author(s)
  張セイ・村松潤一
- Journal Title
  
  日本マーケティング学会カンファレンス・プロシーディングス
  
  Volume: Vol.6 Pages: 32-34
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-16K03933
[Presentation] 北欧学派のカスタマーパースペクティブアプローチ2024
- Author(s)
  大藪亮・張セイ
- Organizer
  日本マーケティング学会リサーチプロジェクト合同研究会
- Data Source
  KAKENHI-PROJECT-21K13394
[Presentation] Defining Memorable Service Experience - Understanding the Dynamic Customer Experience from the Perspective of Experience Memorability2023
- Author(s)
  Jing Zhang, Tingchang Liang
- Organizer
  The 8th International Conference on Serviceology
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K13394
[Presentation] The influence of C2C Communications in Sharers’ Customer Experience: Focusing on Saying-Is-Believing Effect in eWOM Context2023
- Author(s)
  Tingchang Liang, Jing Zhang, Toshihiko Soma
- Organizer
  The 8th Naples Forum on Service
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K13394
[Presentation] How Customer Emotions Affect the Service Experience2022
- Author(s)
  ZHANG Jing, LIANG Tingchang
- Organizer
  China Marketing International Conference 2022
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K13394
[Presentation] ベトナム市場におけるタイ系と日系小売企業の価値共創に関する比較研究2022
- Author(s)
  Tran Thi Tuyet Nhung, 藤岡芳郎, 張セイ, Mai Nguyen Ngoc
- Organizer
  第26回アジア市場経済学会全国研究大会
- Data Source
  KAKENHI-PROJECT-21K13394
[Presentation] 聴衆認知による顧客経験の形成と変容 ― Saying-Is-Believing効果のアプローチから ―2022
- Author(s)
  梁庭昌・張セイ・相馬敏彦
- Organizer
  日本マーケティング学会マーケティングカンファレンス2022
- Data Source
  KAKENHI-PROJECT-21K13394
[Presentation] COVID-19におけるサービス経験の感情的要因 ― 感情種類による影響の探索的・実証的研究 ―2022
- Author(s)
  張セイ・梁庭昌
- Organizer
  日本マーケティング学会マーケティングカンファレンス2022
- Data Source
  KAKENHI-PROJECT-21K13394
[Presentation] 顧客の視点からみた顧客経験の形成と影響要因ー顧客の食生活に焦点をあてー2021
- Author(s)
  張セイ
- Organizer
  日本マーケティング学会・マーケティングカンファレンス2021
- Data Source
  KAKENHI-PROJECT-21K13394
[Presentation] Transformation of co-creation activities between retailers and customers in Corona2021
- Author(s)
  張セイ
- Organizer
  アジア市場経済学会第25回全国大会
- Data Source
  KAKENHI-PROJECT-21K13394
[Presentation] 顧客の生活世界における価値共創2019
- Author(s)
  張セイ、清野聡、大藪亮、村松潤一
- Organizer
  サービス学会第7回国内大会
- Data Source
  KAKENHI-PROJECT-16K03933
[Presentation] 価値共創を実現するエコシステムとしてのボランタリーチェーン～コスモスベリーズの事例～2019
- Author(s)
  清野聡、張セイ、大藪亮、村松潤一
- Organizer
  サービス学会第7回国内大会
- Data Source
  KAKENHI-PROJECT-16K03933
[Presentation] キャッシュレス化の進展と小売業価値共創マーケティング2019
- Author(s)
  張セイ、村松潤一
- Organizer
  日本消費経済学会中国・四国部会
- Data Source
  KAKENHI-PROJECT-16K03933
[Presentation] How do Customers Create Value for Themselves2018
- Author(s)
  Zhang Jing, Muramatsu Junichi, Ohyabu Akira
- Organizer
  China Marketing International Conference 2018
- Data Source
  KAKENHI-PROJECT-16K03933
[Presentation] 顧客関係からみた小売企業のアジア進出プロセス2018
- Author(s)
  張セイ、村松潤一
- Organizer
  アジア市場経済学会第22回全国大会
- Data Source
  KAKENHI-PROJECT-16K03933
[Presentation] 相互作用プラットフォームにおける顧客の価値創造2017
- Author(s)
  張セイ・村松潤一
- Organizer
  日本マーケティング学会マーケティングカンファレンス2017
- Data Source
  KAKENHI-PROJECT-16K03933

1. MURAMATSU Junichi (30182132)

# of Collaborated Projects: 2 results

# of Collaborated Products: 8 results

Zhang Jing 張 セイ

ZHANG JING 張 セイ

張 セイ チヨウ セイ

Research Projects

Research Products

Co-Researchers

Constructing a Theoretical Framework for Dynamic Customer Experience Based on the Presentation of the Concept of "Memorable Service Experience"Principal Investigator

Principal Investigator

Project Period (FY)

Research Category

Review Section

Research Institution

Research on the formation process of customer experience through co-creation activity between retailers and customersPrincipal Investigator

Principal Investigator

Project Period (FY)

Research Category

Review Section

Research Institution

Study of marketing in customer's consumption process with expansion of consumption concept

Principal Investigator

Project Period (FY)

Research Category

Research Field

Research Institution

[Journal Article] Clarifying Experience Formation from the Customer's Perspective Using Critical Incident Technique2024

Author(s)

Journal Title

Data Source

[Journal Article] Emotional Factors in the Service Experience in the COVID-19 Environment:2023

Author(s)

Journal Title

DOI

ISSN

Year and Date

Language

Data Source

[Journal Article] Comparison between Thai and Japanese Retailers in the Vietnamese Market: Examining the Issue from a Dynamic Marketing Capabilities Perspective2023

Author(s)

Journal Title

DOI

ISSN

Language

Data Source

[Journal Article] 聴衆認知による顧客経験の形成と変容 ― Saying-Is-Believing効果のアプローチから ―2022

Author(s)

Journal Title

Data Source

[Journal Article] サービス概念を適用したビジネスモデル2017

Author(s)

Journal Title

Data Source

[Journal Article] 相互作用プラットフォームにおける顧客の価値創造2017

Author(s)

Journal Title

Data Source

[Presentation] 北欧学派のカスタマーパースペクティブアプローチ2024

Author(s)

Organizer

Data Source

[Presentation] Defining Memorable Service Experience - Understanding the Dynamic Customer Experience from the Perspective of Experience Memorability2023

Author(s)

Organizer

Data Source

[Presentation] The influence of C2C Communications in Sharers’ Customer Experience: Focusing on Saying-Is-Believing Effect in eWOM Context2023

Author(s)

Organizer

Data Source

[Presentation] How Customer Emotions Affect the Service Experience2022

Author(s)

Organizer

Data Source

[Presentation] ベトナム市場におけるタイ系と日系小売企業の価値共創に関する比較研究2022

Author(s)

Organizer

Data Source

[Presentation] 聴衆認知による顧客経験の形成と変容 ― Saying-Is-Believing効果のアプローチから ―2022

Author(s)

Organizer

Data Source

[Presentation] COVID-19におけるサービス経験の感情的要因 ― 感情種類による影響の探索的・実証的研究 ―2022

Zhang Jing 張セイ

ZHANG JING 張セイ

張セイチヨウセイ