Frank Bjoern ＦｒａｎｋＢｊｏｅｒｎ

… Alternative Names

FRANK Bjoern FRANK Bjoern

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Researcher Number	30467039
Other IDs
Affiliation (Current)	2026: 早稲田大学, 商学学術院, 教授
Affiliation (based on the past Project Information) *help	2018 – 2024: 早稲田大学, 商学学術院, 准教授 2015 – 2017: 上智大学, 地球環境学研究科, 准教授 2014: 東京工業大学, 大学院社会理工学研究科, 助教 2012 – 2014: 東京工業大学, 社会理工学研究科, 助教 2012: 東京工業大学, 大学院・社会理工学研究科, 助教 2010: 東京工業大学, 大学院・社会理工学研究科, 助教
Review Section/Research Field	Principal Investigator Commerce / Basic Section 07090:Commerce-related / Medium-sized Section 7:Economics, business administration, and related fields / Social systems engineering/Safety system Except Principal Investigator Social systems engineering/Safety system
Keywords	Principal Investigator 消費者行動 / CSR経営 / 環境マーケティング / 環境イノベーション / イノベーション / マーケテイング / ロボット / CSR / 国際マーケティング / マーケティング … More Except Principal Investigator … More 顧客満足度 / 実用的信念 / 快楽的信念 / 文化 / 品質設計 / 国の文化 / 企業イメージ / 情緒的価値 / CS生成メカニズム / CS（顧客満足度） / 不確実性回避性向 / 多次元文化尺度 / スイッチングコスト / 再購買意図 / ロイヤルティ / 国際比較 / 景気期待感 / 個人主義 / 不確実性回避 / 期待-不確認モデル / 事前期待 / 知覚品質 Less

Designing green innovation strategies to enhance profits and social welfare: Differences by country, industry, and firm characteristicsPrincipal Investigator
- Principal Investigator
  
  FRANK Bjoern
- Project Period (FY)
  2020 – 2022
- Research Category
  
  Grant-in-Aid for Scientific Research (B)
- Review Section
  
  Basic Section 07090:Commerce-related
- Research Institution
  Waseda University
Consumer Motives for Adopting Artificial Intelligence Products: Differences by Consumer Segment, Country Culture, and Product TypePrincipal Investigator
- Principal Investigator
  
  Frank Bjoern
- Project Period (FY)
  2019 – 2024
- Research Category
  
  Grant-in-Aid for Challenging Research (Exploratory)
- Review Section
  
  Medium-sized Section 7:Economics, business administration, and related fields
- Research Institution
  Waseda University
Determinants and behavioral consequences of the customer value of consumer robotics: Differences by culture, product type, and usage patternPrincipal Investigator
- Principal Investigator
  
  Frank Bjoern
- Project Period (FY)
  2016 – 2018
- Research Category
  
  Grant-in-Aid for Challenging Exploratory Research
- Research Field
  
  Commerce
- Research Institution
  Waseda University
  Sophia University
Personal and social motives for CSR-oriented consumer behavior: Differences by culture, industry, and government policyPrincipal Investigator
- Principal Investigator
  
  Frank Bjoern
- Project Period (FY)
  2015 – 2017
- Research Category
  
  Grant-in-Aid for Young Scientists (A)
- Research Field
  
  Commerce
- Research Institution
  Sophia University
Elucidation of CS generation model based on the two way of rational and affective processes and its application to the quality design policy
- Principal Investigator
  
  ENKAWA Takao
- Project Period (FY)
  2012 – 2014
- Research Category
  
  Grant-in-Aid for Scientific Research (C)
- Research Field
  
  Social systems engineering/Safety system
- Research Institution
  Tokyo Institute of Technology
Consumer Reactions to the Risk of Radioactive Product Contamination: Origins, Cross-Cultural Differences, and CountermeasuresPrincipal Investigator
- Principal Investigator
  
  FRANK Bjoern
- Project Period (FY)
  2012 – 2013
- Research Category
  
  Grant-in-Aid for Challenging Exploratory Research
- Research Field
  
  Social systems engineering/Safety system
- Research Institution
  Tokyo Institute of Technology
Neglected International and Subnational Differences in the Success Factors of Customer Relationship ManagementPrincipal Investigator
- Principal Investigator
  
  FRANK Bjoern
- Project Period (FY)
  2012 – 2014
- Research Category
  
  Grant-in-Aid for Young Scientists (A)
- Research Field
  
  Commerce
- Research Institution
  Tokyo Institute of Technology
Cross-countries Comparison of Customer Satisfaction and Systematization of Cultural and Economic Influences on CS
- Principal Investigator
  
  ENKAWA Takao
- Project Period (FY)
  2008 – 2010
- Research Category
  
  Grant-in-Aid for Scientific Research (B)
- Research Field
  
  Social systems engineering/Safety system
- Research Institution
  Tokyo Institute of Technology

[Book] 顧客満足CSの科学と顧客価値創造の戦略2015
- Author(s)
  圓川隆夫（研究代表者）、フランク・ビョーン（研究分担者)
- Publisher
  日科技連出版
- Data Source
  KAKENHI-PROJECT-24510183
[Book] 顧客満足CSの科学と顧客価値創造の戦略―グローバル生産文化と日本文化の強みを生かすものコトづくり発想2015
- Author(s)
  圓川隆夫、フランク・ビョーン
- Total Pages
  217
- Publisher
  日科技連出版社
- Data Source
  KAKENHI-PROJECT-24683013
[Journal Article] Retail Value Creation through Augmented Reality: The Role of Task-Technology Fit, Consumer Knowledge, and Personality2025
- Author(s)
  W. Shi, F.S. Rumokoy, B. Frank
- Journal Title
  
  Total Quality Management and Business Excellence
  
  Volume: 36 Issue: 7-8 Pages: 759-787
- DOI
  10.1080/14783363.2025.2477169
- Peer Reviewed / Open Access
- Data Source
  KAKENHI-PROJECT-19K21707
[Journal Article] Retail Value Creation through Augmented Reality: The Role of Task-Technology Fit, Consumer Knowledge, and Personality2025
- Author(s)
  F.S. Rumokoy, B. Frank
- Journal Title
  
  Journal of Retailing and Consumer Services
  
  Volume: 84 Pages: 104173-104173
- DOI
  10.1016/j.jretconser.2024.104173
- Peer Reviewed / Open Access
- Data Source
  KAKENHI-PROJECT-19K21707
[Journal Article] Consumer Preferences for Artificial Intelligence-Enhanced Products: Differences across Consumer Segments, Product Types, and Countries2024
- Author(s)
  B. Frank
- Journal Title
  
  Technological Forecasting and Social Change
  
  Volume: 209 Pages: 123774-123774
- DOI
  10.1016/j.techfore.2024.123774
- Peer Reviewed / Open Access
- Data Source
  KAKENHI-PROJECT-19K21707
[Journal Article] Sustainable Supply Chains in Bolivia: Between Informality and Political Instability2022
- Author(s)
  B.C. Herbas-Torrico, B. Frank, C.A. Arandia-Tavera, P.-M. Zurita-Lara
- Journal Title
  
  Case Studies on Sustainability in the Food Industry: Dealing with a Rapidly Growing Population
  
  Volume: 2022 Pages: 81-100
- DOI
  10.1007/978-3-031-07742-5_3
- ISBN
  9783031077418, 9783031077425
- Peer Reviewed / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20H01554
[Journal Article] Market Success through Recycling Programs: Strategic Options, Consumer Reactions, and Contingency Factors2022
- Author(s)
  Y. Hu, B. Frank, Z. Lu
- Journal Title
  
  Journal of Cleaner Production
  
  Volume: 353 Pages: 131003-131003
- DOI
  10.1016/j.jclepro.2022.131003
- Peer Reviewed / Open Access / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20H01554
[Journal Article] Artificial Intelligence-Enabled Environmental Sustainability of Products: Marketing Benefits and Their Variation by Consumer, Location, and Product Types2021
- Author(s)
  B. Frank
- Journal Title
  
  Journal of Cleaner Production
  
  Volume: 285 Pages: 125242-125242
- DOI
  10.1016/j.jclepro.2020.125242
- Peer Reviewed / Open Access / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-19K21707, KAKENHI-PROJECT-20H01554
[Journal Article] Corporate Social Responsibility in Bolivia: Context, Policy, and Reality2021
- Author(s)
  B. Herbas-Torrico, B. Frank, C. Arandia-Tavera
- Journal Title
  
  Current Global Practices of Corporate Social Responsibility
  
  Volume: 2021 Pages: 597-620
- DOI
  10.1007/978-3-030-68386-3_28
- ISBN
  9783030683856, 9783030683863
- Peer Reviewed / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20H01554
[Journal Article] The AI-extended Consumer: Technology, Consumer, Country Differences in the Formation of Demand for AI-empowered Consumer Products2021
- Author(s)
  B. Frank, B. Herbas Torrico, S.J. Schvaneveldt
- Journal Title
  
  Technological Forecasting and Social Change
  
  Volume: 172 Pages: 121018-121018
- DOI
  10.1016/j.techfore.2021.121018
- Peer Reviewed / Open Access / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-19K21707
[Journal Article] Translating Green Strategic Intent into Green Process Innovation Performance: The Role of Green Intellectual Capital2021
- Author(s)
  J. Jirakraisiri, Y.F. Badir, B. Frank
- Journal Title
  
  Journal of Intellectual Capital
  
  Volume: 22 Issue: 7 Pages: 43-67
- DOI
  10.1108/jic-08-2020-0277
- Peer Reviewed / Open Access / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20H01554
[Journal Article] Organisational Resources as Facilitators and Inhibitors of Green Performance: Non-linearities, Interactions and International Differences2021
- Author(s)
  G.M. Ranasinghe, Y.F. Badir, B. Frank
- Journal Title
  
  European Journal of International Management
  
  Volume: - Issue: 1 Pages: 1-1
- DOI
  10.1504/ejim.2021.10038238
- Peer Reviewed / Open Access / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20H01554
[Journal Article] Consumers’ Switching to Disruptive Technology Products: The Roles of Comparative Economic Value and Technology Type2019
- Author(s)
  A. Kamolsook, Y.F. Badir, B. Frank
- Journal Title
  
  Technological Forecasting and Social Change
  
  Volume: 140 Pages: 328-340
- DOI
  10.1016/j.techfore.2018.12.023
- Peer Reviewed / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-16K13396
[Journal Article] Corporate Social Responsibility in Bolivia: Meanings and Consequences2018
- Author(s)
  B. Herbas Torrico, B. Frank, C. Arandia Tavera
- Journal Title
  
  International Journal of Corporate Social Responsibility
  
  Volume: 3(7) Issue: 1 Pages: 1-13
- DOI
  10.1186/s40991-018-0029-0
- Peer Reviewed / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Journal Article] Consumer Perceptions of the Social and Environmental Sustainability of Robotic Vehicles2018
- Author(s)
  B. Frank
- Journal Title
  
  Global Environmental Studies
  
  Volume: 13 Pages: 113-117
- NAID
  120006489024
- Data Source
  KAKENHI-PROJECT-15H05395
[Journal Article] Consumer Perceptions of the Social and Environmental Sustainability of Robotic Vehicles2018
- Author(s)
  B. Frank
- Journal Title
  
  Global Environmental Studies
  
  Volume: 13 Pages: 113-117
- NAID
  120006489024
- Data Source
  KAKENHI-PROJECT-16K13396
[Journal Article] Building Brand Value through Environmentally Oriented Corporate Activities2017
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Journal Title
  
  Global Environmental Studies
  
  Volume: 12 Pages: 137-145
- NAID
  120006328018
- Acknowledgement Compliant / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Journal Article] Understanding Consumer Reactions to Product Contamination Risks after National Disasters: The Roles of Knowledge, Experience, and Information Sources2016
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Journal Title
  
  Journal of Retailing and Consumer Services
  
  Volume: 28 Pages: 199-208
- Peer Reviewed / Acknowledgement Compliant / Open Access / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Journal Article] To Buy or Not to Buy: Review and Extension of Research on Consumer Reactions to Product Contamination Risks from Environmental Pollution2016
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Journal Title
  
  Global Environmental Studies
  
  Volume: 11 Pages: 209-218
- Acknowledgement Compliant / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Journal Article] Antecedents and Consequences of Innate Willingness to Pay for Innovations: Understanding Motivations and Consumer Preferences of Prospective Early Adopters2015
- Author(s)
  B. Frank, T. Enkawa, S.J. Schvaneveldt, B. Herbas Torrico
- Journal Title
  
  Technological Forecasting and Social Change
  
  Volume: 99 Pages: 252-266
- DOI
  10.1016/j.techfore.2015.06.029
- Peer Reviewed / Acknowledgement Compliant / Open Access / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Journal Article] The Role of Individualism vs. Collectivism in the Formation of Repurchase Intent: A Cross-Industry Comparison of the Effects of Cultural and Personal Values2015
- Author(s)
  B. Frank, T. Enkawa, S.J. Schvaneveldt
- Journal Title
  
  Journal of Economic Psychology
  
  Volume: 51 Pages: 261-278
- DOI
  10.1016/j.joep.2015.08.008
- Peer Reviewed / Acknowledgement Compliant / Open Access / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Journal Article] Leveraging Customer Orientation to Build Customer Value in Industrial Relationship2014
- Author(s)
  Dinush Chanaka Wimalacgandra, Bjorn Frank and Takao Enkawa
- Journal Title
  
  Journal of Japanese Operations management and Strategy
  
  Volume: 4
- NAID
  130005878458
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24510183
[Journal Article] Self-Preservation vs. Collective Resilience as Consumer Responses to National Disasters: A Study on Radioactive Product Contamination2014
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Journal Title
  
  Journal of Contingencies and Crisis Management
  
  Volume: 22(4)
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24651176
[Journal Article] Strategic Openness in Quality Control: Adjusting NPD Strategic Orientation to Optimize Quality Control2014
- Author(s)
  D.C. Wimalachandra, B. Frank（研究分担者）, T. Enkawa（研究代表者）
- Journal Title
  
  International Journal of Industrial Engineering: Theory, Applications and Practice
  
  Volume: Vol.21, No.6 Pages: 348-359
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24510183
[Journal Article] How do the success factors driving repurchase intent differ between male and female customers?2014
- Author(s)
  Bjoern Frank & Takao Enkawa & Shane J. Schvaneveldt
- Journal Title
  
  J. of the Acad. Mark. Sci.
  
  Volume: 42
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24510183
[Journal Article] Leveraging Customer Orientation to Build Customer Value in Industrial Relationships2014
- Author(s)
  D.C. Wimalachandra, B. Frank, T. Enkawa
- Journal Title
  
  Journal of Japanese Operations Management and Strategy
  
  Volume: 4(2) Pages: 46-61
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24683013
[Journal Article] Affect vs. Cognition in the Chain from Perceived Quality to Customer Loyalty: The Roles of Product Beliefs and Experience2014
- Author(s)
  B. Frank, B. Herbas Torrico, T. Enkawa, S.J. Schvaneveldt
- Journal Title
  
  Journal of Retailing
  
  Volume: 90(4) Issue: 4 Pages: 567-586
- DOI
  10.1016/j.jretai.2014.08.001
- Peer Reviewed / Acknowledgement Compliant
- Data Source
  KAKENHI-PROJECT-24683013
[Journal Article] Regional Differences in Consumer Preference Structures within China2014
- Author(s)
  B. Frank（研究分担者）, G. Abulaiti, T. Enkawa（研究代表者）
- Journal Title
  
  Journal of Retailing and Consumer Services
  
  Volume: Vol.21, No.2 Issue: 2 Pages: 203-210
- DOI
  10.1016/j.jretconser.2013.12.001
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24510183, KAKENHI-PROJECT-24683013
[Journal Article] Self-preservation vs. collective resilience as consumer responses to national disasters : A study on radioactive product contamination2014
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Journal Title
  
  Journal of Contingencies and Crisis Management
  
  Volume: Vol. 22, No. 4(印刷中) Issue: 4 Pages: 197-208
- DOI
  10.1111/1468-5973.12058
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24651176, KAKENHI-PROJECT-24683013
[Journal Article] Strategic Openness in Quality Control: Adjusting NPD Strategic Orientation to Optimize Quality Control2014
- Author(s)
  D.C. Wimalachandra, B. Frank, T. Enkawa
- Journal Title
  
  International Journal of Industrial Engineering: Theory, Applications and Practice
  
  Volume: 21(6) Pages: 348-359
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24683013
[Journal Article] How Do the Success Factors Driving Repurchase Intent Differ between Male and Femalew Customers?2014
- Author(s)
  B. Frank（研究分担者））, T. Enkawa（研究代表者）, S.J. Schvaneveldt
- Journal Title
  
  Journal of the Academy of Marketing Science
  
  Volume: Vol.42, No.2 Issue: 2 Pages: 171-185
- DOI
  10.1007/s11747-013-0344-7
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24510183, KAKENHI-PROJECT-24683013
[Journal Article] 日本の製品・サービスを対象とした不確実性回避性向の消費者態度への影響メカニズムの解明2013
- Author(s)
  フランク・ビョーン、エルバストツリコ・ポリス、圓川隆夫
- Journal Title
  
  日本経営工学会論文誌
  
  Volume: 63 (4) Pages: 201-209
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24683013
[Journal Article] How Do Asia’s Two Most Important Consumer Markets Differ? Japanese-Chinese Differences in Customer Satisfaction and Its Formation2013
- Author(s)
  B. Frank, G. Abulaiti, B. Herbas Torrico, T. Enkawa
- Journal Title
  
  Journal of Business Research
  
  Volume: 66(12) Issue: 12 Pages: 2397-2405
- DOI
  10.1016/j.jbusres.2013.05.026
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24683013
[Journal Article] How do Asia's two most important consumer markets differ? Japanese-Chinese differences in customer satisfaction and its formation2013
- Author(s)
  Frank, B., Abulaiti, G., Herbas Torrico, B., Enkawa, T.
- Journal Title
  
  Journal of Business Research
  
  Volume: 66
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24510183
[Journal Article] What Characterizes Chinese Consumer Behavior? A Cross-Industry Analysis of the Chinese Diaspora in Japan2012
- Author(s)
  B. Frank, G. Abulaiti, T. Enkawa
- Journal Title
  
  Marketing Letters
  
  Volume: Vol. 23,No. 3 Pages: 683-700
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24683013
[Journal Article] Consumer attitudes and intentions towards fast food restaurants : How do teenagers differ from adults?2012
- Author(s)
  B. Frank
- Journal Title
  
  Managing Service Quality
  
  Volume: Vol. 22, No. 3 Issue: 3 Pages: 260-282
- DOI
  10.1108/09604521211230987
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24651176
[Journal Article] 顧客満足度とマーケットシェアの関係メカニズムについての国際比較研究2012
- Author(s)
  アブレート・グルミレ，エルバス・ボリス，蜂屋聡子，松川裕子，フランク・ビョーン，スワナベルト・J・シェーン，圓川隆夫
- Journal Title
  
  Journal of Japanese Society for Quality Control
  
  Volume: Vol.42 No.3 Pages: 95-105
- NAID
  110009480258
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-24510183
[Journal Article] How Schould Foreign Retailers Deal with Chinese Consumers? A Cross-National Comparison of the Formation of Customer Satisfaction2011
- Author(s)
  Gulimire Abulaiti, Bjoern Frank, Takao Enkawa, Shane J.Schvaneveldt
- Journal Title
  
  Journal of Marketing Channels
  
  Volume: (In press)
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] CS関連指標への経済危機の影響とモデレータとしての文化の役割2010
- Author(s)
  アブレート・グルミレ、圓川隆夫、フランク・ビヨーン
- Journal Title
  
  品質 42[2]
  
  Pages: 69-77
- NAID
  110007610078
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] CS関連指標への経済危機の影響とモデレータとしての文化の役割2010
- Author(s)
  アブレート・グルミレ、圓川隆夫、フランク・ビヨーン
- Journal Title
  
  品質(日本品質管理学会誌)
  
  Volume: 42[2] Pages: 69-77
- NAID
  110007610078
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Interpreting Time Series of Patient Satisfaction : Macro vs. Micro Components2009
- Author(s)
  Frank, B., Sudo, S., Enkawa T.
- Journal Title
  
  Journal of Hospital Marketing & Public Relations 19[1]
  
  Pages: 15-39
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Economic Drivers of Dwelling Satisfaction : Evidence from Germany2009
- Author(s)
  Bjoern FRANK, Takao ENKAWA
- Journal Title
  
  International Journal of Housing Markets and Analysis 2[1]
  
  Pages: 6-20
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Economic Drivers of Dwelling Satisfaction : Evidence from Germany2009
- Author(s)
  Frank, B., Enkawa T.
- Journal Title
  
  International journal of Housing Markets and Analysis 2[1]
  
  Pages: 6-20
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Economic Influences on Customer Satisfaction : An International Comparison2009
- Author(s)
  Frank, B., Enkawa T.
- Journal Title
  
  International journal of Business Environment 2[3]
  
  Pages: 336-352
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Interpreting Time Series of Patient Satisfaction : Macro vs. Micro Components2009
- Author(s)
  Bjoern FRANK, Shuichi SUDO, Takao ENKWA
- Journal Title
  
  Journal of Hospital Marketing & Public Relations 19[1]
  
  Pages: 15-39
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Interpreting Time Series of Patient Satisfaction : Macro vs. Micro Components2009
- Author(s)
  Frank, B., Sudo, S., Enkawa, T
- Journal Title
  
  International Journal of Hospital Marketing and Public Relations 19(1)
  
  Pages: 15-39
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] 顧客満足度に対する経済変数の影響とその構成品質要素による違い2009
- Author(s)
  フランク・ビヨーン、圓川隆夫、大隈信孝
- Journal Title
  
  日本経営工学会誌 60[2]
  
  Pages: 87-94
- NAID
  110007581024
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Economic Influences on Perceived Value, Quality Expectations and Customer Satisfactions2009
- Author(s)
  Bjoern FRANK, Takao ENKAWA
- Journal Title
  
  International Journal of Customer Studies 30[1]
  
  Pages: 72-82
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Removing Economic Influences from Customer Satisfaction Scores to Assess Managerial Performance in Marketing2009
- Author(s)
  Frank, B., Sudo, S., Enkawa, T
- Journal Title
  
  Journal of the Japanese Society for Quality Control 39(1)
  
  Pages: 119-128
- NAID
  110007046635
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Economic Tnfluences on Perceived Value, Quality Expectations and Customer Satisfactions2009
- Author(s)
  Frank, B., Enkawa T.
- Journal Title
  
  International journal of Customer Studies 33[1]
  
  Pages: 72-82
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] 顧客満足度への経済変動バイアスの影響と企業努力を反映するその補正方法について2009
- Author(s)
  フランク・ビョーン、圓川隆夫
- Journal Title
  
  品質(日本品質管理学会誌) 39[1]
  
  Pages: 119-128
- NAID
  110007046635
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] 顧客満足度への経済変動バイアスの影響と企業努力を反映するその補正方法について2009
- Author(s)
  フランク・ビョーン、圓川隆夫
- Journal Title
  
  品質 39[1]
  
  Pages: 119-128
- NAID
  110007046635
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Does Economic Growth Enhance Life Satisfaction? The Case of Germany2009
- Author(s)
  Frank, B., Enkawa T.
- Journal Title
  
  International journal of Sociology and Social Policy 29[7/8]
  
  Pages: 313-329
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] 顧客満足度に対する経済変数の影響とその構成品質要素による民違い2009
- Author(s)
  フランク・ビヨーン、圓川隆夫、大隈信孝
- Journal Title
  
  日本経営工学会誌 60[2]
  
  Pages: 87-94
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Economic Influences on Customer Satisfaction : : An International Comparison : An International Comparison2009
- Author(s)
  Bjoern FRANK, Takao ENKAWA
- Journal Title
  
  Int. J. of Business Environment 2[3]
  
  Pages: 336-352
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Does economic growth enhance life satisfaction? The case of Germany2009
- Author(s)
  Bjoern FRANK, Takao ENKAWA
- Journal Title
  
  International Journal of Sociology and Social Policy, 29[7/8]
  
  Pages: 313-329
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] How Economic Growth Affects Customer Satisfaction2008
- Author(s)
  Frank, B., Enkawa, T
- Journal Title
  
  Asia Pacific Management Review 13(2)
  
  Pages: 531-544
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Does Aggregate Income Influence Satisfaction with the Standard of Living?2008
- Author(s)
  Frank, B., Enkawa, T
- Journal Title
  
  International Journal of Society Systems Science 1(2)
  
  Pages: 113-131
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] Does Aggregate Income Influence Satisfaction with the Standard of living?2008
- Author(s)
  Frank, B., Enkawa T.
- Journal Title
  
  International journal of Society Systems Science 1[2]
  
  Pages: 113-131
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Journal Article] How Economic Growth Affects Customer Satisfaction2008
- Author(s)
  Frank, B., Enkawa T.
- Journal Title
  
  Asia Pacific Management Review 13[2]
  
  Pages: 512-526
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] Implications of AI-Human Differences in Green Ad Design Effectiveness for Sustainable Services2025
- Author(s)
  Y. Hu, B. Frank
- Organizer
  Frontiers in Service 2025 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] Negative Effects of AI Campus Services on Student Adoption2025
- Author(s)
  W. Shi, B. Frank
- Organizer
  137th Conference of the Japanese Society for Quality Control
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] Living Smart, Feeling Less: The Psychological and Behavioral Impact of Smart Home Services2025
- Author(s)
  W. Shi, B. Frank
- Organizer
  75th National Research Conference of the Japan Society of Marketing and Distribution
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] Adoption of Robotic Surgery Services: Personal, Situational, and Technological Determinants2025
- Author(s)
  B. Frank, Y. Hu, K. Shimoura
- Organizer
  Frontiers in Service 2025 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] AI-Human Green Ad Design Differences: Behavioral Impact2024
- Author(s)
  Y. Hu, B. Frank
- Organizer
  ANZMAC 2024 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] Cultural Differences in Anthropomorphic AI Adoption Motives2024
- Author(s)
  B. Frank
- Organizer
  ANZMAC 2024 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] Augmented Reality Apps: Building Trust and Loyalty for Digital Marketing Contents2024
- Author(s)
  W. Shi, F.S. Rumokoy, B. Frank
- Organizer
  134th Conference of the Japanese Society for Quality Control
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] Service Brand Recovery from Greenwashing: Effectiveness and Contingency Factors2024
- Author(s)
  B. Frank, Y. Hu, W. Joung
- Organizer
  Frontiers in Service 2024 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20H01554
[Presentation] Brands Interacting with Each Other like Friends on SNS: How Casual Brand-Brand Interaction Influences Consumers’ Perceived Environmental CSR2023
- Author(s)
  J. Ju, B. Frank
- Organizer
  9th International Conference on CSR, Sustainability, Ethics & Governance
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20H01554
[Presentation] 製品ライフサイクル（使用前、使用中、使用後）の段階における環境持続可能性が顧客に与える影響の比較2023
- Author(s)
  胡　穎飛、フランク・ビョーン、シェン・シン、エルバストリコ・ボリス
- Organizer
  日本商業学会第73回全国研究大会
- Data Source
  KAKENHI-PROJECT-20H01554
[Presentation] Dehumanising the Workplace: Examining the Impact of AI-based Smart Office Characteristics on Employees’ Perceptions and Behaviours2023
- Author(s)
  W. Shi, B. Frank
- Organizer
  International Conference on CSR, Sustainability, Ethics & Governance
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] Effectiveness of Brand Recovery Actions after Greenwashing2023
- Author(s)
  B. Frank, W. Joung, Y. Hu
- Organizer
  ANZMAC 2023 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20H01554
[Presentation] The Dark Side of AIoT-based Smart Services: Consumer Reactions to Dehumanization2023
- Author(s)
  W. Shi, B. Frank
- Organizer
  131st Conference of the Japanese Society for Quality Control
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] The Contribution of Augmented Reality in Enhancing Consumers’ Perceived Product Value and Brand Loyalty: How Consumer Personality and Knowledge Influence these Outcomes2023
- Author(s)
  F.S. Rumokoy, B. Frank
- Organizer
  131st Conference of the Japanese Society for Quality Control
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] Personal and Situational Determinants of Patients’ Adoption of Robotic Surgery2023
- Author(s)
  B. Frank, K. Shimoura, Y. Hu
- Organizer
  Proceedings of the IEEE SMC 2023 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] The Customer Impact of Environmental Sustainability in Different Phases of the Product Life Cycle2021
- Author(s)
  B. Frank, X. Shen, Y. Hu, B. Herbas Torrico
- Organizer
  7th International Conference on CSR, Sustainability, Ethics & Governance
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20H01554
[Presentation] The Role of Human Resources Characteristics in an Organization’s Digital Transformation2021
- Author(s)
  S. Pandey, Y.F. Badir, B. Frank, M.S. Kim
- Organizer
  ISPIM (International Society for Professional Innovation Management) Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] リサイクルプログラム戦略によるブランド・ロイヤルティの強化に関する研究2020
- Author(s)
  フランク・ビョーン、蘆　振鵬、胡　穎飛
- Organizer
  日本商業学会第70回全国研究大会
- Data Source
  KAKENHI-PROJECT-20H01554
[Presentation] 製品のリサイクルは顧客維持にどのように貢献できるか2020
- Author(s)
  胡　穎飛、フランク・ビョーン、蘆　振鵬
- Organizer
  日本品質管理学会第50回年次大会
- Data Source
  KAKENHI-PROJECT-20H01554
[Presentation] Exploring the Interactions among International Marketing, Supply Chain Management, and Sustainability: Research Gaps, Methodological Approaches, and Future Trends2019
- Author(s)
  B. Frank
- Organizer
  CACV Research Seminar
- Invited
- Data Source
  KAKENHI-PROJECT-16K13396
[Presentation] 人工知能製品の購入動機に関する研究2019
- Author(s)
  フランク・ビョーン
- Organizer
  日本商業学会第69回全国研究大会
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] 人工知能製品の購入動機に関する研究2019
- Author(s)
  フランク・ビョーン
- Organizer
  日本商業学会第69回全国研究大会
- Data Source
  KAKENHI-PROJECT-16K13396
[Presentation] AI Purchase Motivations: International and Technological Differences2019
- Author(s)
  B. Frank, S.J. Schvaneveldt, B. Herbas Torrico
- Organizer
  ANZMAC 2019 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-19K21707
[Presentation] Consumer Motives for Adopting Artificial Intelligence Products2018
- Author(s)
  B. Frank
- Organizer
  ANZMAC 2018 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-16K13396
[Presentation] The Managerial Role in Facilitating Open Innovation2018
- Author(s)
  Y.F. Badir, B. Frank, M. Bogers
- Organizer
  ANZMAC 2018 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-16K13396
[Presentation] Enhancing Quality through Artificial Intelligence: Quality Perceptions of Autonomous vs. Static Environmental Product Benefits2018
- Author(s)
  B. Frank, Y. Yang, S. Zheng
- Organizer
  Qualcon 2018 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-16K13396
[Presentation] The Role of Environmental Considerations in Consumer Decisions to Adopt Electric Vehicles2017
- Author(s)
  B. Frank, D. Xu
- Organizer
  7th International Conference on Logistics and Maritime Systems
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Making Green Innovation/Advertising Profitable across B2B Contexts2017
- Author(s)
  A. Grupp, B. Frank, Y. Hu
- Organizer
  Australian and New Zealand Marketing Academy 2017 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Quality Attributes of Robotic Vehicles and Their Market Potential2017
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Organizer
  2017 IEEE International Conference on Industrial Engineering and Engineering Management
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-16K13396
[Presentation] Implementing Green Innovation: Strategy, Operations, and Cooperation2017
- Author(s)
  J. Jirakraisiri, Y.F. Badir, B. Frank
- Organizer
  Australian and New Zealand Marketing Academy 2017 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Does Environmental Pollution Influence Green Purchasing Behaviour?2017
- Author(s)
  Y. Hu, B. Frank
- Organizer
  Australian and New Zealand Marketing Academy 2017 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Facilitating Open Innovation through Leader-Member Exchange2017
- Author(s)
  A. Atitumpong, B. Frank, Y.F. Badir
- Organizer
  Australian and New Zealand Marketing Academy 2017 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-16K13396
[Presentation] Implementing Green Supplier Orientation in the Firm: The Effectiveness of Green Leadership and Green Knowledge Strategies2017
- Author(s)
  A. Grupp, B. Frank
- Organizer
  4th International Conference on CSR, Sustainability, Ethics & Governance
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] International Differences in the Customer Value of Autonomous Driving Systems2017
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Organizer
  7th International Conference on Logistics and Maritime Systems
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-16K13396
[Presentation] The Knowledge-Dependent, Differential Effects of Supplier Orientation Strategies on Green Innovation Performance2017
- Author(s)
  A. Grupp, B. Frank
- Organizer
  American Marketing Academy 2017 Summer Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Corporate Social Responsibility in Bolivia: Meanings and Consequences2017
- Author(s)
  B. Herbas Torrico, B. Frank, C. Arandia Tavera
- Organizer
  4th International Conference on CSR, Sustainability, Ethics & Governance
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Analisis estadistico de eventos historicos de abandono en la educacion superior boliviana2016
- Author(s)
  B. Herbas Torrico, B. Frank, S. Vargas-Aranda, N. Murillo-Arevalo
- Organizer
  La Sexta Conferencia Latinoamericana sobre el Abandono en la Educacion Superior (VI CLABES)
- Place of Presentation
  Quito, Ecuador
- Year and Date
  2016-11-09
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Quality Perceptions of Autonomous Driving Systems2016
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Organizer
  Asia-Pacific Quality Organization Conference 2016
- Place of Presentation
  Rotorua, New Zealand
- Year and Date
  2016-11-20
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-16K13396
[Presentation] Consumer Motivations to Switch to Disruptive Technology Products2016
- Author(s)
  A. Kamolsook, Y.F. Badir, B. Frank
- Organizer
  Australian and New Zealand Marketing Academy 2016 Conference
- Place of Presentation
  Christchurch, New Zealand
- Year and Date
  2016-12-05
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-16K13396
[Presentation] Building Customer Value through CSR in Japan: Roles of Domain-specific Brand Image and Information Exposure2016
- Author(s)
  B. Frank
- Organizer
  2016 Strategic Management Society Special Conference
- Place of Presentation
  Hong Kong, China
- Year and Date
  2016-12-10
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] The Roles of Brand Sustainability Perceptions and Brand Sustainability Information in the Formation of Product Quality Perceptions2016
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Organizer
  Qualcon 2016
- Place of Presentation
  Sydney, Australia
- Year and Date
  2016-07-03
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Shaping Brand Image through Social and Environmental CSR: The Roles of CSR Image and CSR Information Sources2016
- Author(s)
  B. Frank, S.J. Schvaneveldt, B. Herbas Torrico
- Organizer
  Australian and New Zealand Marketing Academy 2016 Conference
- Place of Presentation
  Christchurch, New Zealand
- Year and Date
  2016-12-05
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Community Revitalization through Organic and Locally Branded Products: The Mediating Roles of Brand Sustainability and Quality Perceptions2016
- Author(s)
  B. Frank, S. Tanaka
- Organizer
  Asia-Pacific Quality Organization Conference 2016
- Place of Presentation
  Rotorua, New Zealand
- Year and Date
  2016-11-20
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Sustainable Innovation: A Consumer Perspective2015
- Author(s)
  B. Frank, B. Herbas Torrico, S.J. Schvaneveldt
- Organizer
  2015 IEEE International Conference on Industrial Engineering and Engineering Management
- Place of Presentation
  Singapore
- Year and Date
  2015-12-06
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Insights into the Causes of Product Avoidance and Supportive Purchasing Actions as Consumer Reactions to Product Contamination Risks after Widespread Environmental Pollution2015
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Organizer
  Australian and New Zealand Marketing Academy 2015 Conference
- Place of Presentation
  Sydney, Australia
- Year and Date
  2015-11-30
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] La influencia de la motivacion y la satisfaccion de los estudiantes en sus intenciones de graduacion2015
- Author(s)
  B. Herbas Torrico, B. Frank
- Organizer
  La Quinta Conferencia Latinoamericana sobre el Abandono en la Educacion Superior (V CLABES)
- Place of Presentation
  Talca, Chile
- Year and Date
  2015-11-11
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05395
[Presentation] Shaping B2B Customer Needs Focus through Production Management Strategies2014
- Author(s)
  B. Frank（研究分担者）, A. Grupp, T. Enkawa（研究代表者）
- Organizer
  The 12th ANQ Congress
- Place of Presentation
  シンガポール
- Year and Date
  2014-08-06
- Data Source
  KAKENHI-PROJECT-24510183
[Presentation] Assuring Product Quality through Customer Needs Focus in New Product Development: The Role of National Culture2014
- Author(s)
  Wimalachandra, D. C., Frank, B. （研究分担者）and Enkawa, T.（研究代表者）
- Organizer
  The 2014 International Conference on Qualit
- Place of Presentation
  東京（京王プラザホテル）
- Year and Date
  2014-11-29
- Data Source
  KAKENHI-PROJECT-24510183
[Presentation] The Differential Effects of Internal and External Customer Orientation Approaches on B2B Customer Value Creation in New Product Development2013
- Author(s)
  D.C. Wimalachandra, B. Frank, T. Enkawa
- Organizer
  International Symposium on Operations Management and Strategy 2013
- Place of Presentation
  大阪
- Data Source
  KAKENHI-PROJECT-24510183
[Presentation] Consumer responses to the risk of radioactive product contamination2013
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Organizer
  Proceedings of the 2013 Summer Marketing Educators'Conference
- Place of Presentation
  Boston
- Data Source
  KAKENHI-PROJECT-24651176
[Presentation] Implications of Radioactive Contamination near Production Sites for Product Quality-Related Risk Perceptions and Customer Loyalty2013
- Author(s)
  B. Frank, D.C. Wimalachandra
- Organizer
  2013 IEEE International Conference on Industrial Engineering and Engineering Management
- Place of Presentation
  Bangkok, Thailand
- Data Source
  KAKENHI-PROJECT-24651176
[Presentation] Consumer Responses to the Risk of Radioactive Product Contamination2013
- Author(s)
  B. Frank, S.J. Schvaneveldt
- Organizer
  2013 Summer Marketing Educators' Conference
- Place of Presentation
  Boston, USA
- Data Source
  KAKENHI-PROJECT-24651176
[Presentation] Adjusting NPD Strategic Orientation to Optimize Product Quality2013
- Author(s)
  D.C. Wimalachandra, B. Frank, T. Enkawa
- Organizer
  日本品質管理学会第43回年次大会研究発表会
- Place of Presentation
  大阪
- Data Source
  KAKENHI-PROJECT-24510183
[Presentation] The Interconnected Roles of B2B and B2C Customer Orientation in Pursuing Different Operational NPD Objectives2013
- Author(s)
  D.C. Wimalachandra, B. Frank, T. Enkawa
- Organizer
  International Conference on Industrial Engineering Theory, Applications, and Practice 2013
- Place of Presentation
  Busan, South Korea
- Data Source
  KAKENHI-PROJECT-24510183
[Presentation] 知覚品質が口コミに与える影響とその文化による違い2013
- Author(s)
  宮崎友貴、圓川隆夫、フランク・ビョーン
- Organizer
  日本品質管理学会第43回年次大会研究発表会
- Place of Presentation
  大阪
- Data Source
  KAKENHI-PROJECT-24510183
[Presentation] The Role of Customer Value Co-Creation in Building Product Value2013
- Author(s)
  B. Frank, K. Fujimoto, T. Enkawa
- Organizer
  ANQ (Asian Network for Quality) Congress 2013
- Place of Presentation
  Bangkok, Thailand
- Data Source
  KAKENHI-PROJECT-24683013
[Presentation] Enhancing NPD Operational Performance through B2B and B2C Customer Involvement for Varying Degrees of Product Technology2013
- Author(s)
  D.C. Wimalachandra, B. Frank, T. Enkawa
- Organizer
  2013 IEEE International Conference on Industrial Engineering and Engineering Management
- Place of Presentation
  Bangkok, Thailand
- Data Source
  KAKENHI-PROJECT-24510183
[Presentation] Implications of radioactive contamination near production sites for product quality-related risk perceptions and customer loyalty2013
- Author(s)
  B. Frank, D.C. Wimalachandra
- Organizer
  Proceedings of the 2013 IEEE International Conference on Industrial Engineering and Engineering Management
- Place of Presentation
  Bangkok
- Data Source
  KAKENHI-PROJECT-24651176
[Presentation] Customer Value Creation through Product Quality and Customer Usage of Product Functions : Managing the Industry Shift towards Smartphones2012
- Author(s)
  B. Frank, B. Herbas Torrico, T. Enkawa
- Organizer
  2012 IEEE International Conference on Industrial Engineering and Engineering Management
- Place of Presentation
  Hong Kong, China
- Data Source
  KAKENHI-PROJECT-24683013
[Presentation] Consumers’ desire for internal and external personalization of services: Cultural antecedents and consequences for customer evaluations in the hospitality industry. In S.-H. Lee (Ed.)2012
- Author(s)
  Herbas Torrico, B., Frank, B., & Enkawa, T.
- Organizer
  2012 Global Marketing Conference at Seoul
- Place of Presentation
  Seoul, Korea
- Data Source
  KAKENHI-PROJECT-24510183
[Presentation] Consumers'desire for personalization : Dimensions, antecedents, and consequences in the Japanese fast food industry2012
- Author(s)
  B. Herbas Torrico, B. Frank, T. Enkawa
- Organizer
  Proceedings of the 98th Conference of the Japanese Society for Quality Control
- Place of Presentation
  Tokyo
- Data Source
  KAKENHI-PROJECT-24651176
[Presentation] Consumers' Desire for Personalization: Dimensions, Antecedents, and Consequences in the Japanese Fast Food Industry2012
- Author(s)
  B. Herbas Torrico, B. Frank, T. Enkawa
- Organizer
  日本品質管理学会第98回研究発表会
- Place of Presentation
  東京
- Data Source
  KAKENHI-PROJECT-24651176
[Presentation] The Analysis of the Effect of Happiness on Customer Satisfaction2010
- Author(s)
  Herbas-Torrico, B., Frank, B., Abulaiti, G., Enkawa T.
- Organizer
  8^<th> ANQ Congress
- Place of Presentation
  Delhi
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] 不確実性回避傾向が消費者態度に与える影響に関する研究2010
- Author(s)
  アブレート・グルミレ、フランク・ビヨーン、圓川隆夫
- Organizer
  (社)日本品質管理学会第92同研究発表要旨集59-62
- Place of Presentation
  東京
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] 顧客満足度の決定要因の男女別比較2010
- Author(s)
  アブレート・グルミレ、フランク・ビヨーン、圓川隆夫
- Organizer
  日本品質管理学会第40回年次大会研究発表
- Place of Presentation
  成城大学
- Year and Date
  2010-10-30
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] The Analysis of the Effect of Happiness on Customer Satisfaction2010
- Author(s)
  Herbas-Torrico, Bjoern Frank, Gulimire Abulaiti, Takao Enkawa
- Organizer
  8-th ANQ Congress India
- Place of Presentation
  Noida, India
- Year and Date
  2010-10-20
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] 顧客ロイヤリティの形成メカニズムに関する男女比較研究2010
- Author(s)
  フランク・ビヨーン、アブレート・グルミレ、圓川隆夫
- Organizer
  (社)日本品質管理学会第92同研究発表要旨集43-46
- Place of Presentation
  東京
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] 顧客ロイヤリティの形成における個人主義の役割に関する個人及び国家レベル比較研究2010
- Author(s)
  フランク・ビヨーン、アブレート・グルミレ、圓川隆夫
- Organizer
  (社)日本品質管理学会第40回年次大会研究発表要旨集65-68
- Place of Presentation
  東京
- Year and Date
  2010-10-30
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] 顧客満足度の決定要因の男女別比較2010
- Author(s)
  アブレート・グルミレ、フランク・ビヨーン、圓川隆夫
- Organizer
  (社)日本品質管理学会第40回年次大会研究発表要旨集61-64
- Place of Presentation
  東京
- Year and Date
  2010-10-30
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] 不確実性回避傾向が消費者態度に与える影響に関する研究2010
- Author(s)
  アブレート・グルミレ、フランク・ビヨーン、圓川隆夫
- Organizer
  日本品質管理学会第92回研究発表会
- Place of Presentation
  日本科学技術連盟
- Year and Date
  2010-05-29
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] 顧客ロイヤリティの形成における個人主義の役割に関する個人及び国家レベル比較研究2010
- Author(s)
  フランク・ビヨーン、アブレート・グルミレ、圓川隆夫
- Organizer
  日本品質管理学会第40回年次大会研究発表
- Place of Presentation
  成城大学
- Year and Date
  2010-10-30
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] The Influence of Individualism on Customer Satisfaction, Perceived Quality and Perceived Value2010
- Author(s)
  Gulimire Abulaiti, Bjoern Frank, Takao Enkawa
- Organizer
  8-th ANQ Congress India
- Place of Presentation
  Noida, India
- Year and Date
  2010-10-20
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] 顧客ロイヤリティの形成メカニズムに関する男女比較研究2010
- Author(s)
  フランク・ビヨーン、アブレート・グルミレ、圓川隆夫
- Organizer
  日本品質管理学会第92回研究発表会
- Place of Presentation
  日本科学技術連盟
- Year and Date
  2010-05-29
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] The Influence of Individualism on Customer Satisfaction, Perceived Quality and Perceived Value2010
- Author(s)
  Abulaiti, G., Frank, B., Enkawa T.
- Organizer
  8^<th> ANQ Congress
- Place of Presentation
  Delhi
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] 消費者属性と満足度の関連に関する国家間比較研究2009
- Author(s)
  アブレート・グルミレ、ビョーン・フランク、圓川隆夫
- Organizer
  (社)日本品質管理学会第39同年次大会研究発表要旨集75-78
- Place of Presentation
  大阪
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] Tndvi dualism vs. Collectivism Creating Loyal Customers across Cultural Boundaries2009
- Author(s)
  Frank, B., Abulaiti, G., Schvaneveldt, S.J., Enkawa T.
- Organizer
  77^<th> ANQ Congress 17-A-04
- Place of Presentation
  Tokyo(CD-ROM)
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] 消費者属性と満足度の関連に関する国家間比較研究2009
- Author(s)
  Gulimire Abulaiti, Takao Enkawa, Bjoen Frank
- Organizer
  日本品質管理学会第39回年次大会研究発表会
- Place of Presentation
  大阪大学
- Year and Date
  2009-10-31
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] Individualism vs. Collectivism Creating Loyal Customers across Cultural Boundaries2009
- Author(s)
  Bjoern FRANK, Gulimire Abulaiti, Shane J.Schvaneveldt, Takao Enkawa
- Organizer
  7-th ANQ Congress Tokyo
- Place of Presentation
  早稲田大学
- Year and Date
  2009-09-17
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] What Should We Do to Keep Our Customer ?2008
- Author(s)
  ビョーン・フランク
- Organizer
  日本品質管理学会第38回年次大会研究発表会
- Place of Presentation
  東京工業大学
- Year and Date
  2008-11-08
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] Economic influences on Customer Satisfaction : Variation by Product Function2008
- Author(s)
  Frank, B., Enkawa T.
- Organizer
  Proceedings of the 2008 IEEE International Conference on Industrial Engineering and Engineering Management
- Place of Presentation
  Singapore
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] What Shoul d We Do to Keep Our Customers?2008
- Author(s)
  Frank, B., Enkawa T.
- Organizer
  (社)日本品質管理学会第38回年次大会研究発表要旨集45-48
- Place of Presentation
  東京
- Year and Date
  2008-11-08
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] Improving Interpretations of Customer Satisfaction Survey Results2008
- Author(s)
  Frank, B.
- Organizer
  6^<th> ANQ Congress
- Place of Presentation
  Bangkok
- Year and Date
  2008-10-29
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] Tmproving Tnterpretations of Customer Satisfaction Survey Results2008
- Author(s)
  Frank, B., Enkawa T.
- Organizer
  Proceedings of the 6^<th> ANQ Congress
- Place of Presentation
  Bangkok
- Data Source
  KAKENHI-PROJECT-20310085
[Presentation] The Evolution of Customer Value Creation during the Shift from Feature Phones to Smartphones
- Author(s)
  B. Frank, B. Herbas Torrico, T. Enkawa
- Organizer
  2014 International Conference on Quality
- Place of Presentation
  京王プラザホテル（東京都新宿区）
- Year and Date
  2014-10-19 – 2014-10-22
- Data Source
  KAKENHI-PROJECT-24683013
[Presentation] Shaping B2B Customer Needs Focus through Production Management Strategies
- Author(s)
  B. Frank, A. Grupp, T. Enkawa
- Organizer
  ANQ (Asian Network for Quality) Congress 2014
- Place of Presentation
  Singapore
- Year and Date
  2014-08-05 – 2014-08-08
- Data Source
  KAKENHI-PROJECT-24683013
[Presentation] Assuring Product Quality through Customer Needs Focus in New Product Development: The Role of National Culture
- Author(s)
  D.C. Wimalachandra, B. Frank, T. Enkawa
- Organizer
  2014 International Conference on Quality
- Place of Presentation
  京王プラザホテル（東京都新宿区）
- Year and Date
  2014-10-19 – 2014-10-22
- Data Source
  KAKENHI-PROJECT-24683013
[Presentation] International Consumer Reactions to Product Contamination Risks after Chronic Technological Disasters
- Author(s)
  B. Frank, S.J. Schvaneveldt, B. Herbas Torrico
- Organizer
  2014 Summer Marketing Educators' Conference
- Place of Presentation
  San Francisco (USA)
- Year and Date
  2014-08-01 – 2014-08-03
- Data Source
  KAKENHI-PROJECT-24683013
[Presentation] The Effect of B2B Customer Value on Market Performance: Evolution along the Supply Chain
- Author(s)
  D.C. Wimalachandra, B. Frank, T. Enkawa
- Organizer
  日本品質管理学会第44回年次大会研究発表会
- Place of Presentation
  東京都市大学（東京都世田谷区）
- Year and Date
  2014-11-28 – 2014-11-29
- Data Source
  KAKENHI-PROJECT-24683013

1. ENKAWA Takao (70092541)

# of Collaborated Projects: 2 results

# of Collaborated Products: 57 results
2. SUZUKI Sadami (50323811)

# of Collaborated Projects: 2 results

# of Collaborated Products: 0 results

Frank Bjoern Ｆｒａｎｋ Ｂｊｏｅｒｎ

FRANK Bjoern FRANK Bjoern

Research Projects

Research Products

Co-Researchers

Designing green innovation strategies to enhance profits and social welfare: Differences by country, industry, and firm characteristicsPrincipal Investigator

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Consumer Motives for Adopting Artificial Intelligence Products: Differences by Consumer Segment, Country Culture, and Product TypePrincipal Investigator

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Determinants and behavioral consequences of the customer value of consumer robotics: Differences by culture, product type, and usage patternPrincipal Investigator

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Personal and social motives for CSR-oriented consumer behavior: Differences by culture, industry, and government policyPrincipal Investigator

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Elucidation of CS generation model based on the two way of rational and affective processes and its application to the quality design policy

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Consumer Reactions to the Risk of Radioactive Product Contamination: Origins, Cross-Cultural Differences, and CountermeasuresPrincipal Investigator

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Neglected International and Subnational Differences in the Success Factors of Customer Relationship ManagementPrincipal Investigator

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Cross-countries Comparison of Customer Satisfaction and Systematization of Cultural and Economic Influences on CS

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[Book] 顧客満足CSの科学と顧客価値創造の戦略2015

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[Book] 顧客満足CSの科学と顧客価値創造の戦略―グローバル生産文化と日本文化の強みを生かすものコトづくり発想2015

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[Journal Article] Retail Value Creation through Augmented Reality: The Role of Task-Technology Fit, Consumer Knowledge, and Personality2025

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[Journal Article] Retail Value Creation through Augmented Reality: The Role of Task-Technology Fit, Consumer Knowledge, and Personality2025

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[Journal Article] Consumer Preferences for Artificial Intelligence-Enhanced Products: Differences across Consumer Segments, Product Types, and Countries2024

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[Journal Article] Sustainable Supply Chains in Bolivia: Between Informality and Political Instability2022

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Frank Bjoern ＦｒａｎｋＢｊｏｅｒｎ