Toya Keiko 戸谷圭子

… Alternative Names

TOYA Keiko 戸谷圭子

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Researcher Number	20350308
Other IDs	https://orcid.org/0009-0008-4772-3667
Affiliation (Current)	2025: 明治大学, グローバル・ビジネス研究科, 専任教授
Affiliation (based on the past Project Information) *help	2021 – 2024: 明治大学, グローバル・ビジネス研究科, 専任教授 2015 – 2019: 明治大学, グローバル・ビジネス研究科, 専任教授 2014 – 2016: 明治大学, グローバル・ビジネス研究科, 教授 2014 – 2015: 明治大学, その他の研究科, 教授 2014: 明治大学, グローバルビジネス研究科, 教授 2013: 同志社大学, その他の研究科, 准教授 2013: 同志社大学, ビジネス研究科, 准教授
Review Section/Research Field	Principal Investigator Basic Section 07080:Business administration-related Except Principal Investigator Web informatics, Service informatics / Management / Commerce
Keywords	Principal Investigator サービタイゼーション / 国際比較 / サービス・エコシステム / 統合的研究 / 共創価値 / 北欧 / 高コンテクスト / 不確実性回避 / 製造業のサービス化 / サステナビリティ … More Except Principal Investigator … More 価値共創 / サービス品質 / サービスの構造化 / 技術経営 / サービスシステム / 製造業のサービス化 / サービスサイエンス / サービス科学 / サービス化 / サービスイノベーション / service literacy / value co-creation / service science / service innovation / 使用価値 / 品質管理システム / サービス機能モデリング / サービス設計 / サービス品質シミュレーション / 文脈価値 / 設計工学 / シミュレーション / サービス品質評価 / サービスモデリング / 設計支援 / サービス工学 / 従業員 / 顧客 / 相互作用 / サービス・エンカウンター / サービス・マーケティング / ハイコンテクスト / データマイニング / 脳科学評価 / 高コンテクスト / サービス・バリューチェン / サービスバリューチェーン / サービスの文化的要因 / サービスケイパビリティ / サービス文化的要因 / 信頼価値 / 経験価値 / サービス情報学 / サービス・バリューチェーン / サービスマネジメント Less

A Field Review and International Comparison for Interdisciplinary Servitization ResearchPrincipal Investigator
- Principal Investigator
  
  戸谷圭子
- Project Period (FY)
  2024 – 2026
- Research Category
  
  Grant-in-Aid for Scientific Research (C)
- Review Section
  
  Basic Section 07080:Business administration-related
- Research Institution
  Meiji University
Comparison of Servitization between Japan and Nordic countries based on sustainabilityPrincipal Investigator
- Principal Investigator
  
  TOYA Keiko
- Project Period (FY)
  2021 – 2023
- Research Category
  
  Grant-in-Aid for Scientific Research (C)
- Review Section
  
  Basic Section 07080:Business administration-related
- Research Institution
  Meiji University
A Study on Service Design Support Environment Considering Variable Service Quality Factors
- Principal Investigator
  
  SHIMOMURA Yoshiki
- Project Period (FY)
  2014 – 2016
- Research Category
  
  Grant-in-Aid for Scientific Research (B)
- Research Field
  
  Web informatics, Service informatics
- Research Institution
  Tokyo Metropolitan University
The role and the value of science and technology in service innovation
- Principal Investigator
  
  Hidaka Kazuyoshi
- Project Period (FY)
  2014 – 2018
- Research Category
  
  Grant-in-Aid for Scientific Research (A)
- Research Field
  
  Management
- Research Institution
  Tokyo Institute of Technology
A Study on Knowledge-based Service Value Chain System based on Experience and Credibility
- Principal Investigator
  
  Hara Yoshinori
- Project Period (FY)
  2013 – 2017
- Research Category
  
  Grant-in-Aid for Scientific Research (A)
- Research Field
  
  Web informatics, Service informatics
- Research Institution
  Kyoto University
A Study of Interaction between Employees and Customers in Service Encounter
- Principal Investigator
  
  Kitanaka Hideaki
- Project Period (FY)
  2013 – 2015
- Research Category
  
  Grant-in-Aid for Scientific Research (C)
- Research Field
  
  Commerce
- Research Institution
  Takushoku University

All 2024 2023 2022 2019 2018 2017 2016 2015 2014 Other

All Journal Article Presentation Book

[Book] Servitization and the green economy. In Andrew Jones, Patrik Strom(Eds.) Research Handbook on the Green Economy2024
- Author(s)
  Keiko Toya
- Total Pages
  400
- Publisher
  Edward Elgar
- ISBN
  9781789904826
- Data Source
  KAKENHI-PROJECT-21K01728
[Book] サービソロジー　”サービスにおける価値の研究. ”2018
- Author(s)
  戸谷圭子
- Total Pages
  2
- Publisher
  サービス学会
- Data Source
  KAKENHI-PROJECT-26245044
[Book] 品質　”日本の製造業サービス化の現状　-サービス化類型と障害-”2018
- Author(s)
  戸谷圭子
- Total Pages
  2
- Publisher
  日本品質管理学会
- Data Source
  KAKENHI-PROJECT-26245044
[Book] 情報処理　”サービスエクセレンスとは -サービス標準化に向けて-”2018
- Author(s)
  戸谷圭子
- Total Pages
  2
- Publisher
  情報処理学会
- Data Source
  KAKENHI-PROJECT-26245044
[Journal Article] International Comparison of Manufacturing Servitization: Sweden and Japan2023
- Author(s)
  Keiko Toya
- Journal Title
  
  The Proceedings of Spring Servitization Conference 2023
  
  Volume: 1 Pages: 203-209
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-21K01728
[Journal Article] International Comparison on Obstacles to Service Conversion of Manufacturing Industries2023
- Author(s)
  Keiko Toya
- Journal Title
  
  Human Aspects of Advanced Manufacturing
  
  Volume: 80 Pages: 171-177
- DOI
  10.54941/ahfe1003519
- Peer Reviewed / Open Access
- Data Source
  KAKENHI-PROJECT-21K01728
[Journal Article] Leadership style required for the transition to servitization in Japan2019
- Author(s)
  Kim Soyeon、Toya Keiko
- Journal Title
  
  Journal of Manufacturing Technology Management
  
  Volume: 30 Issue: 2 Pages: 335-352
- DOI
  10.1108/jmtm-02-2018-0034
- Data Source
  KAKENHI-PROJECT-26245044
[Journal Article] サービスエクセレンスとは -サービス標準化に向けて-2018
- Author(s)
  戸谷　圭子
- Journal Title
  
  情報処理
  
  Volume: 59(5) Pages: 412-415
- Open Access
- Data Source
  KAKENHI-PROJECT-25240050
[Journal Article] 日本の製造業サービス化の現状　-サービス化類型と障害-2018
- Author(s)
  戸谷　圭子
- Journal Title
  
  品質
  
  Volume: 48(2) Pages: 12-17
- NAID
  130007807927
- Open Access
- Data Source
  KAKENHI-PROJECT-25240050
[Journal Article] サービスエクセレンスとは -サービス標準化に向けて-2018
- Author(s)
  戸谷　圭子
- Journal Title
  
  情報処理
  
  Volume: 59(5) Pages: 412-415
- Data Source
  KAKENHI-PROJECT-26245044
[Journal Article] Value in Service Study2018
- Author(s)
  戸谷　圭子
- Journal Title
  
  Serviceology
  
  Volume: 4 Issue: 4 Pages: 4-8
- DOI
  10.24464/serviceology.4.4_4
- NAID
  130006321490
- ISSN
  2188-5362, 2423-916X
- Language
  Japanese
- Open Access
- Data Source
  KAKENHI-PROJECT-25240050, KAKENHI-PROJECT-26245044
[Journal Article] Activities of International Standardization for Service2017
- Author(s)
  持丸正明、戸谷圭子
- Journal Title
  
  Serviceology
  
  Volume: 4 Issue: 3 Pages: 40-43
- DOI
  10.24464/serviceology.4.3_40
- NAID
  130006186987
- ISSN
  2188-5362, 2423-916X
- Language
  Japanese
- Data Source
  KAKENHI-PROJECT-26245044
[Journal Article] ドイツにおける製造業のサービス化動向（2）～企業視点での Industrie 4.0～2016
- Author(s)
  戸谷圭子, 持丸正明
- Journal Title
  
  サービソロジー
  
  Volume: Vol.3, No.1 Pages: 18-23
- NAID
  130007674043
- Data Source
  KAKENHI-PROJECT-26245044
[Journal Article] 共創価値測定尺度　-FKE value model-2016
- Author(s)
  戸谷　圭子
- Journal Title
  
  サービソロジー
  
  Volume: 3(2) Pages: 32-35
- NAID
  130007719697
- Data Source
  KAKENHI-PROJECT-26280114
[Journal Article] 共創価値測定尺度　-FKE value model-2016
- Author(s)
  戸谷　圭子
- Journal Title
  
  サービソロジー
  
  Volume: 3(2) Pages: 32-35
- NAID
  130007719697
- Data Source
  KAKENHI-PROJECT-25240050
[Journal Article] A model for measuring service co-created value2015
- Author(s)
  Keiko Toya
- Journal Title
  
  MBS　レビュー
  
  Volume: 第11号
- NAID
  120005823332
- Data Source
  KAKENHI-PROJECT-25240050
[Journal Article] A model for measurering service co-created value2015
- Author(s)
  Keiko Toya
- Journal Title
  
  MBS review
  
  Volume: 11 Pages: 29-38
- NAID
  120005823332
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-26280114
[Journal Article] サービス共創価値の構造に関する考察2014
- Author(s)
  戸谷圭子
- Journal Title
  
  マーケティング・ジャーナル
  
  Volume: 第33巻第３号（通巻第31号） Pages: 32-45
- NAID
  130007939136
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] サービスを志向する製造企業のデータ活用に関する考察2024
- Author(s)
  丹野愼太郎, 戸谷圭子, 持丸正明, 渡辺健太郎
- Organizer
  サービス学会第12回国内大会（東京）
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] International Comparison of Manufacturing Servitization: Sweden and Japan2023
- Author(s)
  Toya, Keiko, Patrik Strom
- Organizer
  Spring Servitization Conference (Helsinki)
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] International Comparison of Servitization from sociocultural differences: Sweden and Japan2023
- Author(s)
  Keiko Toya
- Organizer
  33rd RESER International Conference (Sierre)
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] Servitization: Origins and examples from Sweden and Japan2023
- Author(s)
  Keiko Toya
- Organizer
  Stockholm Seminar on Japan(Stockholm)
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] A STUDY OF THE RELATIONSHIP BETWEEN HOSPITALITY CULTURE AND SERVITIZATION IN JAPAN2023
- Author(s)
  Strom, Patrik, Keiko Toya
- Organizer
  ICServ20223 (Tokyo)
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] The International comparison of Servitization2023
- Author(s)
  Keiko Toya
- Organizer
  Study Group on Global Trends in Service Business, Hitachi Energy Sweden AB and EIJS, Stockholm School of Economics(Stockholm)
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] International Comparison of Manufacturing Servitization: Sweden and Japan2023
- Author(s)
  Toya, Keiko, Patrik Strom
- Organizer
  EAMSA2023 (Stockholm)
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] International comparison on obstacles to service conversion of manufacturing industries2023
- Author(s)
  Keiko Toya
- Organizer
  AHFE 2023 International Conference (San Francisco)
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] 製造業サービス化への文化的影響の国際比較:スウェーデンと日本2023
- Author(s)
  戸谷圭子, パトリックストロム
- Organizer
  第14回横幹連合コンファレンス
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] A Study of the Relationship between Hospitality Culture and Paid-for Services2022
- Author(s)
  Toya, Keiko, Patrik Strom
- Organizer
  Spring Servitization Conference2022
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] Trend of Servitization2022
- Author(s)
  Keiko Toya
- Organizer
  General meeting of Japanese Businessmen's Club
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] Co-Creation Value Indicators Required in a Service-Oriented Society2022
- Author(s)
  Keiko Toya
- Organizer
  32nd RESER International Conference (RESER2022)
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] サービタイゼーションと共創価値の創造　-日本の製造業の現状と向かうべき方向-2022
- Author(s)
  戸谷圭子
- Organizer
  品質工学会次世代経営研究会第７回定例会
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] 日本の製造業のサービタイゼーション 2,000社調査結果2022
- Author(s)
  戸谷圭子
- Organizer
  製造業のサービス化コンソーシアムWebinar
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] Servitization and Co-creation Value2022
- Author(s)
  Keiko Toya
- Organizer
  General meeting of Japanese Businessmen's Club
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] 製造業のサービス化における共創価値測定尺度に関する考察2022
- Author(s)
  丹野愼太郎　戸谷圭子　持丸正明　渡辺健太郎
- Organizer
  サービス学会第10回国内大会
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] 製造業のサービス化戦略の実態と価値共創2022
- Author(s)
  戸谷圭子
- Organizer
  日本ナレッジマネジメント学会　第５６回知の創造研究部会
- Invited
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] A study of the relationship between hospitality culture and servitization in Japan2022
- Author(s)
  Toya, Keiko, Patrik Strom
- Organizer
  EAMSA2022 Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] Cultural influence on Servitization in Japan2022
- Author(s)
  Keiko Toya
- Organizer
  Joint HRM seminar of University of Gothenburg and Stockholm school of economics
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] Situate Service Ecosystem in the topic of smart city with an example from the energy sector2022
- Author(s)
  Keiko Toya
- Organizer
  MIRAI2.0 Research & Innovation Week 2022
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-21K01728
[Presentation] 製造業のサービス化の特徴を考慮したパフォーマンス評価と阻害要因の分析2018
- Author(s)
  丹野愼太郎、木見田康治、戸谷圭子
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] 産業用ロボット／IoT事業のサービス化に向けたアクションリサーチ　-やまがたロボット研究会を事例として-2018
- Author(s)
  青砥則和、戸谷圭子
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] サービスエクセレンスの国際標準化動向2018
- Author(s)
  持丸正明、戸谷圭子
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] サービス標準化におけるコンセプトダイアグラム2018
- Author(s)
  戸谷圭子
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] 日本企業のサービタイゼーションの障害とサービスパラドックス2018
- Author(s)
  戸谷圭子、丹野愼太郎、持丸正明
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] サービス生産性に関する新たな測定視点の提案2018
- Author(s)
  戸谷圭子
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] リゾート施設における低速モビリティの利用調査2018
- Author(s)
  荒木幸代、渡辺仁、藤井北斗、見米清隆、小林吉之、丹野愼太郎、宇佐美由布子、戸谷圭子
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] サービス学の研究領域に関する分類的視点の新展開2018
- Author(s)
  日高一義、戸谷圭子、持丸正明
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] サービス標準化におけるコンセプトダイアグラム2018
- Author(s)
  戸谷圭子
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] リゾート施設における低速モビリティの利用調査2018
- Author(s)
  荒木幸代、渡辺仁、藤井北斗、見米清隆、小林吉之、丹野愼太郎、宇佐美由布子、戸谷圭子
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] サービスエクセレンスの国際標準化動向2018
- Author(s)
  持丸正明、戸谷圭子
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] Obstacles to Servitization of Japanese Companies and the Service Paradox2018
- Author(s)
  Keiko Toya, Masaaki Mochimaru, Koji Kimita, Shintaro Tanno
- Organizer
  Spring Servitization Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] サービス学の研究領域に関する分類的視点の新展開2018
- Author(s)
  日高一義, 戸谷圭子,持丸正明
- Organizer
  サービス学会国内大会
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] サービスエクセレンスの国際標準化動向2018
- Author(s)
  戸谷圭子
- Organizer
  サービス学会第６回国内大会
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] New Research Framework for Multidisciplinary Research on Service System2018
- Author(s)
  Kazuyoshi Hidaka., Keiko Toya Masaaki Mochimaru
- Organizer
  ICSSI and ICServ
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] 製造業サービス化の阻害要因分析モデルの検討2017
- Author(s)
  朴　範玉, 戸谷　圭子
- Organizer
  サービス学会第５回国内大会
- Place of Presentation
  広島県広島市広島県情報プラザ
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] ヘルスツーリズムにおけるサービス品質構成要素の研究2017
- Author(s)
  高橋　伸佳, 戸谷　圭子
- Organizer
  サービス学会第５回国内大会
- Place of Presentation
  広島県広島市広島県情報プラザ
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Quantitative Analysis of Obstacles to Servitzation of Japanese Firms; on FKE Value co-creation2017
- Author(s)
  Keiko Toya, Kentaro Watanabe, Shintaro Tanno, Masaaki Mochimaru
- Organizer
  Spring Servitization Conference 2017
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Survey of Servitization Barriers in Japanese Manufacturers2017
- Author(s)
  Koji Kimita, Keiko Toya, Shintaro Tanno, Yoshiki Shimomura
- Organizer
  5th International Conference on Serviceology
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] FKE価値共創モデルに基づく製造業のサービス化パターンモデルの評価－中小製造業を対象に－2017
- Author(s)
  戸谷圭子, 持丸正明, 渡辺健太郎, 丹野愼太郎
- Organizer
  サービス学会第5回国内大会
- Place of Presentation
  広島
- Year and Date
  2017-03-27
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] 事業継続性の高い買物弱者対策の検討 -移動スーパーとくし丸を事例として-2017
- Author(s)
  横田　剛, 戸谷　圭子
- Organizer
  サービス学会第５回国内大会
- Place of Presentation
  広島県情報プラザ
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] 身体を動かすアクティビティを実施している者の心理セグメント分析2017
- Author(s)
  小林吉之, 戸谷圭子
- Organizer
  サービス学会第５回国内大会
- Place of Presentation
  広島県情報プラザ（広島県広島市）
- Year and Date
  2017-03-28
- Data Source
  KAKENHI-PROJECT-26280114
[Presentation] 身体を動かすアクティビティを実施している者の心理セグメント分析2017
- Author(s)
  小林　吉之, 戸谷　圭子
- Organizer
  サービス学会第５回国内大会
- Place of Presentation
  広島県広島市広島県情報プラザ
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] ヘルスツーリズムにおけるサービス品質構成要素の研究2017
- Author(s)
  高橋伸佳, 戸谷圭子
- Organizer
  サービス学会第５回国内大会
- Place of Presentation
  広島県情報プラザ（広島県広島市）
- Year and Date
  2017-03-28
- Data Source
  KAKENHI-PROJECT-26280114
[Presentation] Quantitative Analysis of Obstacles to Servitzation of Japanese Firms on FKE Value co-creation?2017
- Author(s)
  Keiko Toya, Kentaro Watanabe, Shintaro Tanno, Masaaki Mochimaru
- Organizer
  Springg Servitization Conference 2017
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] Survey of Servitization Barriers in Japanese Manufacturers2017
- Author(s)
  Koji Kimita, Keiko Toya, Shintaro Tanno, Yoshiki Shimomura
- Organizer
  5th International Conference on Serviceology
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] 地域在住高齢者の運動習慣と性格特性　TTMにおける運動ステージとBIG5との関係2016
- Author(s)
  小林吉之, 戸谷圭子
- Organizer
  日本マーケティング学会カンファレンス2016
- Place of Presentation
  早稲田大学（東京都新宿区）
- Data Source
  KAKENHI-PROJECT-26280114
[Presentation] Value Co-Creation and Created Shared Value in Financial Industry2016
- Author(s)
  Keiko Toya
- Organizer
  33rd International Business Research Conference
- Place of Presentation
  Dubai, UAE
- Year and Date
  2016-01-04
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] サービス品質研究の変遷と課題2016
- Author(s)
  戸谷　圭子
- Organizer
  第7回横幹連合コンファランス
- Place of Presentation
  神奈川県横浜市慶應義塾大学日吉キャンパス
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] 地域在住高齢者の運動習慣と性格特性　 -TTMにおける運動ステージとBIG5との関係2016
- Author(s)
  小林　吉之, 戸谷　圭子
- Organizer
  日本マーケティング学会カンファレンス2016
- Place of Presentation
  東京都新宿区早稲田大学
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] 金融サービスにおける企業・従業員・顧客の共創価値測定尺度の開発2016
- Author(s)
  戸谷圭子
- Organizer
  RISTEX戸谷プロジェクトシンポジウム
- Place of Presentation
  東京（明治大学駿河台キャンパス）
- Year and Date
  2016-02-16
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Internal and External Obstacles of Servitization in Japanese Major Manufactures2016
- Author(s)
  Toya, K., Watanabe, K., Tan-no, S., Mochimaru, M
- Organizer
  Spring Servitization Conference 2016
- Place of Presentation
  Manchester UK
- Year and Date
  2016-05-16
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-26245044
[Presentation] INTERNAL AND EXTERNAL OBSTACLES OF SERVITIZATION IN JAPANESE MAJOR MANUFACTURES2016
- Author(s)
  Keiko Toya, Masaaki Mochimaru, Kentaro Watanabe, Shintaro Tanno
- Organizer
  Spring Servitization Conference 2016(Manchester, UK)
- Place of Presentation
  RADISSON BLU HOTEL MANCHESTER AIRPORT, Manchester, UK
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] サービス品質測定尺度とISO2015
- Author(s)
  戸谷圭子
- Organizer
  ヘルスツーリズム品質評価プロジェクト
- Place of Presentation
  東京（経済産業省本館）
- Year and Date
  2015-09-10
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] The Moment When Every Stakeholder Becomes Happier: Analyses for a Regional B2B Financial Service2015
- Author(s)
  Keiko Toya
- Organizer
  The 3rd International Conference on Serviceology (ICServ 2015)
- Place of Presentation
  San Jose, California, USA
- Year and Date
  2015-07-07
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] 金融サービスにおける企業・従業員・顧客の共創価値測定尺度の開発2015
- Author(s)
  戸谷圭子
- Organizer
  JST-RISTEX　第6回フォーラム「サービスイノベーションをどうデザインするか？」
- Place of Presentation
  東京（東京コンファレンスセンター品川大ホール）
- Year and Date
  2015-12-07
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] From Human-Centered Design Towards Human-Centered Organization through international standardization2015
- Author(s)
  Keiko Toya
- Organizer
  19thTriennial Congress of the International Ergonomics Association (IEA 2015)
- Place of Presentation
  Melbourne, Australia
- Year and Date
  2015-08-09
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] 顧客収益性および顧客満足度の主観的な管理可能性に関する影響要因2015
- Author(s)
  大浦啓輔，戸谷圭子
- Organizer
  サービス学会第３回国内大会
- Place of Presentation
  金沢（金沢歌劇座）
- Year and Date
  2015-04-08
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Relationship between Co-Creation Value of Customer-Employee and Profit in Finantioal Service2015
- Author(s)
  Keiko Toya
- Organizer
  The 14th International Research Symposium on Service Excellence in Management, QUIS14
- Place of Presentation
  Shanghai, China
- Year and Date
  2015-06-18
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Simulating Customer-to-Customer Interaction In a B2B Financial Service Business By Empirical Agent-Based Modeling2015
- Author(s)
  Makoto Mizuno, Keiko Toya, Kana Ozawa, Yutaro Nemoto, Shintaro Tanno, Kohei Arai, Keisuke Oura, Akira Ishii, Takaaki Ohnishi
- Organizer
  9th EAI International Conference on Bio-inspired Information and Communications Technologies
- Place of Presentation
  New York City, New York, U.S.A.
- Year and Date
  2015-12-03
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] サービス・トライアングルと共創価値2015
- Author(s)
  戸谷圭子
- Organizer
  MBS&MBSN　新規事業／ウェルネスセッション
- Place of Presentation
  東京（明治大学駿河台キャンパス）
- Year and Date
  2015-09-13
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] サービスエンカウンターにおける共創価値のギャップ2015
- Author(s)
  戸谷圭子
- Organizer
  サービス学会第３回国内大会
- Place of Presentation
  金沢（金沢歌劇座）
- Year and Date
  2015-04-08
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] 価値共創が創る未来　～日本経済の再生を製造業サービス化の視点で考える～　サービス・トライアングルで実現するサービス化2015
- Author(s)
  戸谷圭子
- Organizer
  MBSマーケティングシンポジウム
- Place of Presentation
  東京（明治大学駿河台キャンパス）
- Year and Date
  2015-08-19
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] サービスエンカウンターにおける共創価値のギャップ2015
- Author(s)
  戸谷圭子
- Organizer
  サービス学会第3回国内大会
- Place of Presentation
  金沢歌劇座 (石川県金沢市)
- Year and Date
  2015-04-08
- Data Source
  KAKENHI-PROJECT-26280114
[Presentation] 企業の財務業績と取引ネットワーク構造2015
- Author(s)
  新井康平，戸谷圭子
- Organizer
  サービス学会第３回国内大会
- Place of Presentation
  金沢（金沢歌劇座）
- Year and Date
  2015-04-08
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Quantifying the Impact of Contagion of Customer (Dis-) Satisfaction: An Agent-Based Approach for a B2B Financial Service2015
- Author(s)
  Keiko Toya
- Organizer
  The 24th Annual Flontiers in Service Conference
- Place of Presentation
  San Jose, California, USA
- Year and Date
  2015-07-09
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] サービタイジングの授業2014
- Author(s)
  戸谷　圭子
- Organizer
  JOMSA（オペレーションマネージメント＆ストラテジー学会）第６回全国研究発表大会
- Place of Presentation
  拓殖大学, 日本
- Year and Date
  2014-06-07
- Invited
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] VALUE CO-CREATION MODEL FOR SUSTAINABILITY
- Author(s)
  Keiko Toya
- Organizer
  American Marketing Association SERVICE　SIG
- Place of Presentation
  Tessaloniki, Greece
- Year and Date
  2014-06-14 – 2014-06-16
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Value co-creation model for sustainability
- Author(s)
  Keiko Toya and Hideaki Kitanaka
- Organizer
  AMA SERVSIG 2014
- Place of Presentation
  Thessaloniki, GREECE
- Year and Date
  2014-06-13 – 2014-06-15
- Data Source
  KAKENHI-PROJECT-25380575
[Presentation] THREE DIMENTION MODEL OF VALUE CO-CREATION
- Author(s)
  Keiko Toya
- Organizer
  American Marketing Association SERVICE　SIG
- Place of Presentation
  Tessaloniki, Greece
- Year and Date
  2014-06-14 – 2014-06-16
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] VALUE CO-CREATION MODEL FOR SUSTAINABILITY
- Author(s)
  Keiko Toya
- Organizer
  American Marketing Association SERVSIG
- Place of Presentation
  Thessaloniki, Greece
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Value co-creation Model in Service
- Author(s)
  Keiko Toya
- Organizer
  ISO/TC159/SC1/WG5 国際標準化機構会議（人間工学専門委員会）
- Place of Presentation
  小樽商科大学札幌サテライト, 日本
- Year and Date
  2014-05-29 – 2014-05-30
- Invited
- Data Source
  KAKENHI-PROJECT-25240050

1. Hara Yoshinori (20437297)

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2. MASUDA Hisashi (70708875)

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3. SHIMADA Satoshi (10760514)

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4. Kitanaka Hideaki (20297089)

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5. SHIMOMURA Yoshiki (80334332)

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6. Hidaka Kazuyoshi (50565736)

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7. 田中克己 (00127375)

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8. 杉山歩 (20586606)

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9. 竹村幸祐 (20595805)

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10. 鈴木智子 (20621759)

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11. 前川佳一 (30511290)

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13. 神田陽治 (80417261)

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14. 山川義徳 (80447945)

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15. 木見田康治 (60632495)

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16. 舘山武史 (70336527)

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17. 千葉龍介 (80396936)

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18. 梶川裕矢 (70401148)

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19. 持丸正明 (90358169)

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20. 藤岡資正 (20817994)

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21. Karagiannis Dimitris

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22. Quang Huy Truong

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Toya Keiko 戸谷 圭子

TOYA Keiko 戸谷 圭子

Research Projects

Research Products

Co-Researchers

A Field Review and International Comparison for Interdisciplinary Servitization ResearchPrincipal Investigator

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Review Section

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Comparison of Servitization between Japan and Nordic countries based on sustainabilityPrincipal Investigator

Principal Investigator

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Review Section

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A Study on Service Design Support Environment Considering Variable Service Quality Factors

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The role and the value of science and technology in service innovation

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A Study on Knowledge-based Service Value Chain System based on Experience and Credibility

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A Study of Interaction between Employees and Customers in Service Encounter

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[Book] Servitization and the green economy. In Andrew Jones, Patrik Strom(Eds.) Research Handbook on the Green Economy2024

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[Book] サービソロジー ”サービスにおける価値の研究. ”2018

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[Book] 品質 ”日本の製造業サービス化の現状 -サービス化類型と障害-”2018

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[Book] 情報処理 ”サービスエクセレンスとは -サービス標準化に向けて-”2018

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[Journal Article] International Comparison of Manufacturing Servitization: Sweden and Japan2023

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[Journal Article] International Comparison on Obstacles to Service Conversion of Manufacturing Industries2023

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[Journal Article] Leadership style required for the transition to servitization in Japan2019

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[Journal Article] サービスエクセレンスとは -サービス標準化に向けて-2018

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Toya Keiko 戸谷圭子

TOYA Keiko 戸谷圭子

[Book] サービソロジー　”サービスにおける価値の研究. ”2018

[Book] 品質　”日本の製造業サービス化の現状　-サービス化類型と障害-”2018

[Book] 情報処理　”サービスエクセレンスとは -サービス標準化に向けて-”2018

[Journal Article] 日本の製造業サービス化の現状　-サービス化類型と障害-2018

[Journal Article] 共創価値測定尺度　-FKE value model-2016

[Journal Article] 共創価値測定尺度　-FKE value model-2016