Masuda hisahi 増田央

… Alternative Names

MASUDA Hisashi 増田央

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Researcher Number	70708875
Other IDs	https://orcid.org/0000-0002-1857-2096
Affiliation (Current)	2024: 京都外国語大学, 国際貢献学部, 准教授
Affiliation (based on the past Project Information) *help	2022 – 2023: 京都外国語大学, 国際貢献学部, 講師 2020 – 2021: 京都大学, 経営管理研究部, 特定講師 2018: 京都大学, 経営管理研究部, 特定講師 2017: 京都大学, 経営管理大学院, 特定講師 2016: 北陸先端科学技術大学院大学, 先端科学技術研究科, 助教 2013 – 2015: 北陸先端科学技術大学院大学, 知識科学研究科, 助教
Review Section/Research Field	Principal Investigator Commerce / Basic Section 80020:Tourism studies-related Except Principal Investigator Basic Section 07080:Business administration-related / Web informatics, Service informatics
Keywords	Principal Investigator ビジネスプロセスモデリング / Covid-19 / 感染症セキュリティ品質 / サービス品質 / 観光地感染症セキュリティ / 観光地情報発信 / 観光地サービス品質 / 旅行不安 / 観光地イメージ / 観光地ロイヤルティ … More / COVID-19 / 観光地経営 / 例外処理 / サービスコミュニケーション / レイトバインディング / アーリーバインディング / サービス移転 / サービスプログラミング / ToDoリスト活用型ビジネスプロセスモデリング / アジャイル型Webアンケート / アジャイル型データ収集 / コンテクスト依存度 / サービス経験メタモデリング / サービス科学 / 国際比較 / メタモデリング / ユーザーエクスペリエンス / コンテクスト / マーケティングリサーチ / サービスサイエンス / 顧客側からのサービス分類 / 動的なサービス評価 / 顧客行動 / 顧客満足 / 動的な顧客特性 / サービスプロセス / Webアンケート / 評価基準 / 消費者行動 / 顧客満足度 … More Except Principal Investigator サービスケイパビリティ / サービスマネジメント / ＲＢＶ / 対人サービス / サービスイノベーション / RBV / サービス工学 / 資源配分モデル / サービスマーケティング / Information technology / Network / destination management / Meso-level community / Transform / Trust / Service / Knowledge / Well-being / Sustainability / Destination / Regional strategy / ハイコンテクスト / データマイニング / 脳科学評価 / 高コンテクスト / サービス・バリューチェン / サービスバリューチェーン / サービスの文化的要因 / サービス品質 / サービス文化的要因 / 信頼価値 / 経験価値 / サービス情報学 / サービス・バリューチェーン Less

Impact of Service Quality and Infectious Disease Security Quality on Tourism Destination LoyaltyPrincipal Investigator
- Principal Investigator
  
  増田央
- Project Period (FY)
  2021 – 2023
- Research Category
  
  Grant-in-Aid for Scientific Research (C)
- Review Section
  
  Basic Section 80020:Tourism studies-related
- Research Institution
  Kyoto University of Foreign Studies
  Kyoto University
Study of Regional Strategy Model Promoting Meso-level Community
- Principal Investigator
  
  西中美和
- Project Period (FY)
  2020 – 2024
- Research Category
  
  Grant-in-Aid for Scientific Research (C)
- Review Section
  
  Basic Section 07080:Business administration-related
- Research Institution
  Kagawa University
Service Capability and Its Resource Allocation Model based on the Utilization of Dynamic Customer Information
- Principal Investigator
  
  原良憲
- Project Period (FY)
  2020 – 2023
- Research Category
  
  Grant-in-Aid for Scientific Research (B)
- Review Section
  
  Basic Section 07080:Business administration-related
- Research Institution
  Kyoto University
Construction of service meta-modeling platform considering context dependency in service transferPrincipal Investigator
- Principal Investigator
  
  Masuda Hisashi
- Project Period (FY)
  2015 – 2018
- Research Category
  
  Grant-in-Aid for Young Scientists (A)
- Research Field
  
  Commerce
- Research Institution
  Kyoto University
  Japan Advanced Institute of Science and Technology
An empirical research for extracting a dynamic aspect of consumer behavior based on service processesPrincipal Investigator
- Principal Investigator
  
  MASUDA Hisashi
- Project Period (FY)
  2013 – 2014
- Research Category
  
  Grant-in-Aid for Research Activity Start-up
- Research Field
  
  Commerce
- Research Institution
  Japan Advanced Institute of Science and Technology
A Study on Knowledge-based Service Value Chain System based on Experience and Credibility
- Principal Investigator
  
  Hara Yoshinori
- Project Period (FY)
  2013 – 2017
- Research Category
  
  Grant-in-Aid for Scientific Research (A)
- Research Field
  
  Web informatics, Service informatics
- Research Institution
  Kyoto University

All 2023 2022 2021 2018 2017 2016 2015 2014 Other

All Journal Article Presentation Book

[Book] "Global Service Enhancement for Japanese Creative Services Based on the Early/Late Binding Concepts" in Karagiannis, D., Mayr, H., Mylopoulos, J. (Eds.), Domain-Specific Conceptual Modeling2016
- Author(s)
  Hara, Y., Masuda, H.
- Total Pages
  594
- Publisher
  Springer
- Data Source
  KAKENHI-PROJECT-25240050
[Journal Article] オンライン観光情報取得傾向を考慮したコロナ禍における旅行者の観光地再訪問意向2023
- Author(s)
  増田央
- Journal Title
  
  観光学評論
  
  Volume: 11(1) Pages: 45-60
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-21K12478
[Journal Article] オンライン観光情報取得傾向を考慮したコロナ禍における旅行者の観光地再訪問意向2023
- Author(s)
  増田央
- Journal Title
  
  観光学評論
  
  Volume: 11(1) Pages: 45-60
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20K01912
[Journal Article] LITERATURE REVIEW OF THE ROLE OF TRUST IN ONLINE SOCIAL PLATFORMS USING CONSUMER GENERATED MEDIA (CGM)2022
- Author(s)
  西中美和、増田央
- Journal Title
  
  Global Business Journal
  
  Volume: 8 Issue: 1 Pages: 1-11
- DOI
  10.32169/gbj.8.1_1
- ISSN
  2434-0111
- Language
  Japanese
- Peer Reviewed / Open Access
- Data Source
  KAKENHI-PROJECT-20K01912
[Journal Article] Case Study Analysis on Value Co-creation Through Positive Participation of Customers in Technology Application Services2022
- Author(s)
  Nishinaka, Miwa, Masuda, Hisashi
- Journal Title
  
  PICMET'22
  
  Volume: -
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20H01532
[Journal Article] Case Study Analysis on Value Co-creation through Positive Participation of Customers in Technology Application Services2022
- Author(s)
  Nishinaka Miwa、Masuda Hisashi
- Journal Title
  
  Proceedings of PICMET (Portland International Conference on Management of Engineering and Technology) 2022
  
  Volume: 1 Pages: 1-8
- DOI
  10.23919/picmet53225.2022.9882709
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-20K01912
[Journal Article] Impacts of influencer attributes on purchase intentions in social media influencer marketing: Mediating roles of characterizations2022
- Author(s)
  Masuda, H., Han, S. H., & Lee, J.
- Journal Title
  
  Technological Forecasting and Social Change
  
  Volume: 174 Pages: 1-12
- DOI
  10.1016/j.techfore.2021.121246
- Peer Reviewed / Open Access / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20K01912
[Journal Article] オンライン旅行情報発信者を考慮した旅行者の観光地再訪問意向: コロナ禍における観光地イメージと旅行不安の観点から2021
- Author(s)
  増田央
- Journal Title
  
  観光情報学会第22回研究発表会予稿集
  
  Volume: -
- Data Source
  KAKENHI-PROJECT-21K12478
[Journal Article] ロボットホスピタリティから見るサービス研究の展開2021
- Author(s)
  増田央, 青砥則和
- Journal Title
  
  サービソロジー
  
  Volume: 7 Pages: 142-144
- NAID
  130008034875
- Open Access
- Data Source
  KAKENHI-PROJECT-20H01532
[Journal Article] コロナ禍における旅行者の認識する観光地の社会的コスト: 観光地イメージと旅行不安の観点から2021
- Author(s)
  増田央
- Journal Title
  
  グローバルビジネス学会研究発表会2021予稿集
  
  Volume: -
- Data Source
  KAKENHI-PROJECT-21K12478
[Journal Article] ロボットホスピタリティの特性探索: 変なホテルハウステンボスの事例分析2018
- Author(s)
  増田央
- Journal Title
  
  開発工学
  
  Volume: 38(1) Pages: 9-12
- NAID
  130007869009
- Data Source
  KAKENHI-PROJECT-15H05396
[Journal Article] Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting2017
- Author(s)
  Javaid Ahson、Kurjakovic Sabrina、Masuda Hisashi、Kohda Youji
- Journal Title
  
  Serviceology for Services, 5th International Conference(ICServ2017) Proceedings
  
  Volume: - Pages: 224-233
- DOI
  10.1007/978-3-319-61240-9_21
- ISBN
  9783319612393, 9783319612409
- Peer Reviewed / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05396
[Journal Article] Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour in Service Encounter2017
- Author(s)
  Hisashi Masuda, Yoshinori Hara
- Journal Title
  
  Serviceology for Smart Service System
  
  Volume: なし Pages: 183-195
- DOI
  10.1007/978-4-431-56074-6_20
- ISBN
  9784431560722, 9784431560746
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-25240050
[Journal Article] Approaches for Sustaining Cultural Resources by Adapting Diversified Context of Customers in Tourism: Comparison Between Japanese and Slovenian Cases2017
- Author(s)
  Masuda Hisashi、Krizaj Dejan、Sakamoto Hideyuki、Nakamura Kotaro
- Journal Title
  
  Serviceology for Services, 5th International Conference(ICServ2017) Proceedings
  
  Volume: - Pages: 55-63
- DOI
  10.1007/978-3-319-61240-9_6
- ISBN
  9783319612393, 9783319612409
- Peer Reviewed / Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05396
[Journal Article] Co-creation of Socio-economic Values in Islamic Banking Service: Case Study Research in Pakistan2016
- Author(s)
  Amna Javed, Youji Kohda, Hisashi Masuda
- Journal Title
  
  Journal of Creation Value
  
  Volume: 2-1 Issue: 1 Pages: 1-15
- DOI
  10.1177/2394964315627252
- Peer Reviewed / Acknowledgement Compliant
- Data Source
  KAKENHI-PROJECT-25240050, KAKENHI-PROJECT-16J04663
[Journal Article] Development of an Evaluation Approach for Customer Service Interaction Models2014
- Author(s)
  Masuda, Hisashi, Wilfrid Utz, and Yoshinori Hara
- Journal Title
  
  Knowledge Science, Engineering and Management Lecture Notes in Computer Science, Springer International Publishing
  
  Volume: Volume 8793 Pages: 150-161
- DOI
  10.1007/978-3-319-12096-6_14
- ISBN
  9783319120959, 9783319120966
- Peer Reviewed
- Data Source
  KAKENHI-PROJECT-25885040
[Presentation] サービス・ケイパビリティと信頼2023
- Author(s)
  増田　央，西中　美和
- Organizer
  サービス学会第11回国内大会
- Invited
- Data Source
  KAKENHI-PROJECT-20K01912
[Presentation] コロナ禍における旅行者の認識する観光地の感染症対策に対する支払意思額2022
- Author(s)
  増田央
- Organizer
  グローバルビジネス学会2022年度研究発表会
- Data Source
  KAKENHI-PROJECT-20K01912
[Presentation] An Empirical Study on the Impact of Prior Information Provision Methods on Participants’ Perceptions in Tasting Marketing2022
- Author(s)
  Masuda, H. & Matsumura, K.
- Organizer
  ENTER22 e-Tourism Conference
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20K01912
[Presentation] Case Study Analysis on Value Co-creation through Positive Participation of Customers in Technology Application Services2022
- Author(s)
  Miwa Nishinaka, Hisashi Masuda
- Organizer
  Portland International Conference on Management of Engineering and Technology 2022
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20K01912
[Presentation] Study of Digital Transformation for Social Media Utilization in Japanese Temples2022
- Author(s)
  Hisashi Masuda
- Organizer
  7th UNESCO UNITWIN Conference, Slovenia Portoroz
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-20H01532
[Presentation] コロナ禍における旅行者の認識する観光地の感染症対策に対する支払意思額2022
- Author(s)
  増田央
- Organizer
  グローバルビジネス学会
- Data Source
  KAKENHI-PROJECT-21K12478
[Presentation] アニュアルレポートへのテキストマイニングを用いた「両利きの経営」の定量指標に関する研究2022
- Author(s)
  鶴岡響，原良憲，増田央
- Organizer
  サービス学会第10回国内大会
- Data Source
  KAKENHI-PROJECT-20H01532
[Presentation] スマートソサエティにおけるマルチ・チャンネル・ネットワーク(MCN)の役割2021
- Author(s)
  増田　央
- Organizer
  国立情報学研究所　2021年度　第1回研究企画会合
- Invited
- Data Source
  KAKENHI-PROJECT-20K01912
[Presentation] オンライン旅行情報発信者を考慮した旅行者の観光地再訪問意向: コロナ禍における観光地イメージと旅行不安の観点から2021
- Author(s)
  増田央
- Organizer
  観光情報学会第22回研究発表会
- Data Source
  KAKENHI-PROJECT-21K12478
[Presentation] オンライン旅行情報発信者を考慮した旅行者の観光地再訪問意向: コロナ禍における観光地イメージと旅行不安の観点から2021
- Author(s)
  増田　央
- Organizer
  観光情報学会第22回研究発表会
- Data Source
  KAKENHI-PROJECT-20K01912
[Presentation] コロナ禍における旅行者の認識する観光地の社会的コスト: 観光地イメージと旅行不安の観点から2021
- Author(s)
  増田央
- Organizer
  グローバルビジネス学会研究発表会2021
- Data Source
  KAKENHI-PROJECT-21K12478
[Presentation] 観光地経営におけるサービスエコシステムの構築による観光資源平準化: ソーシャルメディアマーケティングを活用する観光動画プラットフォームのアクションリサーチ2021
- Author(s)
  増田　央
- Organizer
  国立情報学研究所　2021年度　第2回研究企画会合
- Invited
- Data Source
  KAKENHI-PROJECT-20K01912
[Presentation] ロボットホスピタリティの特性探索: 変なホテルハウステンボスの事例分析2018
- Author(s)
  増田央
- Organizer
  一般社団法人日本開発工学会　研究発表大会（第1回）
- Data Source
  KAKENHI-PROJECT-15H05396
[Presentation] Development of a method for filtering information for tourists associated with their needs2018
- Author(s)
  Hisashi Masuda
- Organizer
  ATLAS Annual Conference 2018
- Data Source
  KAKENHI-PROJECT-15H05396
[Presentation] Proposal of dynamic-oriented web questionnaires: Comparison between dynamic-oriented and static-oriented web questionnaires2018
- Author(s)
  Hisashi Masuda
- Organizer
  Joint International Conference of Service Science and Innovation(ICSSI2018) and Serviceology(ICServ2018)
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05396
[Presentation] ToDoList-oriented Process Modeling for Sharing Service Processes and Context2017
- Author(s)
  Hisashi Masuda, Yoshinori Hara
- Organizer
  5th International Conference on Serviceology
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05396
[Presentation] 地方における地域コミュニティ型ビジネスモデルの特性探索能美市国造ゆずの実態調査から2017
- Author(s)
  増田央, 森進太郎
- Organizer
  サービス学会第6回国内大会
- Data Source
  KAKENHI-PROJECT-15H05396
[Presentation] ToDo リストを活用した簡易なプロセスモデル作成環境に基づくサービス提供者自身によるそのパフォーマンスの記録・解釈・蓄積手法の構築2017
- Author(s)
  増田央, 原良憲
- Organizer
  2017年度サービス学会第5回国内大会
- Place of Presentation
  広島県情報プラザ(広島県広島市)
- Year and Date
  2017-03-27
- Data Source
  KAKENHI-PROJECT-15H05396
[Presentation] ToDo リストを活用した簡易なプロセスモデル作成環境に基づくサービス提供者自身によるそのパフォーマンスの記録・解釈・蓄積手法の構築2017
- Author(s)
  増田　央, 原　良憲
- Organizer
  サービス学会第5回国内大会
- Place of Presentation
  広島県広島市広島県情報プラザ
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Enabling Digital transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting2017
- Author(s)
  Ahson Javaid, Sabrina Kurjakovic, Hisashi Masuda, Youji Kohda
- Organizer
  ICServ2017
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Representing Context of Service Communications by a User-Generated-List-Oriented Web Questionnaire2016
- Author(s)
  Hisashi Masuda
- Organizer
  The 4th International conference on Serviceology(ICServ2016)
- Place of Presentation
  Shibaura Institute of Technology, Tokyo, Japan
- Year and Date
  2016-09-06
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Developing an ad-hoc questionnaire model for extracting exceptional handling communications in service2016
- Author(s)
  Hisashi Masuda
- Organizer
  7th International Conference on Applied Human Factors and Ergonomics and the Affiliated conferences(AHFE2016)
- Place of Presentation
  Florida, USA
- Year and Date
  2016-07-27
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] ビジネスプロセスモデリングを活用したサービスコミュニケーションベースの構築: クラス/インスタンス構造による通常/例外処理の表現と蓄積2016
- Author(s)
  増田央、山内裕、原良憲
- Organizer
  サービス学会第4回国内大会
- Place of Presentation
  神戸大学百年記念館 (兵庫県神戸市)
- Year and Date
  2016-03-28
- Data Source
  KAKENHI-PROJECT-15H05396
[Presentation] Developing an ad-hoc questionnaire model for extracting exceptional handling communications in service2016
- Author(s)
  Hisashi Masuda
- Organizer
  7th International Conference on Applied Human Factors and Ergonomics and the Affiliated conferences(AHFE2016)
- Place of Presentation
  Walt disnew World, Swan and Dolphin Hotel, Florida, USA
- Year and Date
  2016-07-27
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05396
[Presentation] Representing Context of Service Communications by a User-Generated-List-Oriented Web Questionnaire2016
- Author(s)
  Hisashi Masuda
- Organizer
  4th International conference on Serviceology(ICServ2016)
- Place of Presentation
  Shibaura Institute of TEchnology, Tokyo, Japan
- Year and Date
  2016-09-06
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05396
[Presentation] 小売・飲食・宿泊業における経営者意識と顧客文脈情報取得の標準・選択手法との関係2016
- Author(s)
  増田央
- Organizer
  第６回知識共創フォーラム
- Place of Presentation
  石川県政記念しいのき迎賓館 (石川県金沢市)
- Year and Date
  2016-03-12
- Data Source
  KAKENHI-PROJECT-15H05396
[Presentation] ビジネスプロセスモデリングを活用したサービスコミュニケーションベースの構築：クラス/インスタンス構造による通常/例外処理の表現と蓄積2016
- Author(s)
  増田　央，山内　裕，原　良憲
- Organizer
  サービス学会第４回国内大会
- Place of Presentation
  神戸（神戸大学）
- Year and Date
  2016-03-28
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Developing an ad-hoc Questionnaire Model for extracting Consumer behaviour in Service Encounter2015
- Author(s)
  Hisashi Masuda, Yoshinori Hara
- Organizer
  The 3rd international conference on Serviceology (ICServ 2015)
- Place of Presentation
  San Jose, CA, USA
- Year and Date
  2015-07-07
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-15H05396
[Presentation] Developing an Ad-hoc Questionnaire Model for Extracting Consumer Behaviour in Service Encounter2015
- Author(s)
  Hisashi Masuda, Yoshinori Hara
- Organizer
  The 3rd International Conference on Serviceology (ICServ 2015)
- Place of Presentation
  San Jose, California, U.S.A.
- Year and Date
  2015-07-07
- Int'l Joint Research
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan2014
- Author(s)
  Amna Javed, Youji Kohda, Hisashi Masuda
- Organizer
  ICServ2014: the 2nd international conference on Serviceology
- Place of Presentation
  Yokohama, Japan
- Year and Date
  2014-09-14
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Effect of social promotion for customer choice in the high mobility of mobile phone market2014
- Author(s)
  Ahson Javaid, Hisashi Masuda
- Organizer
  HSSE2014: 2nd International Conference on The Human Side of Service Engineering
- Place of Presentation
  Krako'w, Poland
- Year and Date
  2014-07-21
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] A Dynamic Model based on Customer Learning Speed2014
- Author(s)
  Hisashi Masuda, Yoshinori Hara
- Organizer
  the 2nd International Conference on The Human Side of Service Engineering (HSSE 2014)
- Place of Presentation
  Krako'w, Poland
- Year and Date
  2014-07-21
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] 経営者意識と顧客からの情報取得手法に基づく海外展開する日本の宿泊業の一般化2014
- Author(s)
  増田　央, 中村　孝太郎, 原　良憲
- Organizer
  サービス学会第２回国内大会
- Place of Presentation
  公立はこだて未来大学, 日本
- Year and Date
  2014-04-29
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Effect of social promotion for customer choice in the high mobility of mobile phone market
- Author(s)
  Javaid, A., Masuda, H., Kohda, Y.
- Organizer
  2nd International Conference on The Human Side of Service Engineering
- Place of Presentation
  Krakow, Poland
- Year and Date
  2014-07-19 – 2014-07-23
- Data Source
  KAKENHI-PROJECT-25885040
[Presentation] Developing an ad-hoc Questionnaire Model for extracting Consumer Behaviour in Service Encounter
- Author(s)
  Hisashi Masuda and Yoshinori Hara
- Organizer
  The 3rd international conference on Serviceology (ICServ 2015)
- Place of Presentation
  San Jose, CA, USA
- Year and Date
  2015-07-07 – 2015-07-09
- Data Source
  KAKENHI-PROJECT-25885040
[Presentation] A Dynamic Model based on Customer Learning Speed
- Author(s)
  Masuda, H., and Hara, Y.
- Organizer
  2nd International Conference on The Human Side of Service Engineering
- Place of Presentation
  Krakow, Poland
- Year and Date
  2014-07-19 – 2014-07-23
- Data Source
  KAKENHI-PROJECT-25885040
[Presentation] Development of an Evaluation Approach for Customer Service Interaction Models
- Author(s)
  Hisashi Masuda, Wilfrid Utz, Yoshinori Hara
- Organizer
  The 7th International Conference on Knowledge Science, Engineering and Management (KSEM 2014)
- Place of Presentation
  Sibiu, Romania
- Year and Date
  2014-10-16 – 2014-10-18
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] The Development of Web Questionnaire with Business Process Modeling for Service Evaluation
- Author(s)
  Masuda, H., Utz, W.
- Organizer
  ACIS 2013
- Place of Presentation
  Phuket, Thailand
- Data Source
  KAKENHI-PROJECT-25885040
[Presentation] Development of an Evaluation Approach for Customer Service Interaction Models
- Author(s)
  Masuda, H., Utz, Wilfrid and Hara, Y.
- Organizer
  7th International Conference on Knowledge Science, Engineering and Management(KSEM 2014)
- Place of Presentation
  Sibiu, Romania
- Year and Date
  2014-10-16 – 2014-10-18
- Data Source
  KAKENHI-PROJECT-25885040
[Presentation] The Development of Web Questionnaire with Business Process Modeling for Service Evaluation
- Author(s)
  Hisashi Masuda, Wilfrid Utz
- Organizer
  ACIS2013
- Place of Presentation
  Phuket, Thailand
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] How do Sharing Service Providers Create Value?
- Author(s)
  Youji Kohda, Kazuhiro Masuda
- Organizer
  ACIS2013
- Place of Presentation
  Phuket, Thailand
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Dimensional Analysis of Islamic Banking to Explore Value Co-creation
- Author(s)
  Amna Javed, Hisashi Masuda, Youji Kohda
- Organizer
  第４回知識共創フォーラム
- Place of Presentation
  石川県政記念しいのき迎賓館, 金沢
- Data Source
  KAKENHI-PROJECT-25240050
[Presentation] Value Analysis of Islamic Banking and Conventional Banking to Measure Value Co-creation
- Author(s)
  Amna Javed, Hisashi Masuda, Youji Kohda
- Organizer
  ICIBFC2014
- Place of Presentation
  Kuala Lumpur, Malaysia
- Data Source
  KAKENHI-PROJECT-25240050

1. Hara Yoshinori (20437297)

# of Collaborated Projects: 3 results

# of Collaborated Products: 13 results
2. SHIMADA Satoshi (10760514)

# of Collaborated Projects: 2 results

# of Collaborated Products: 0 results
3. Karagiannis Dimitris

# of Collaborated Projects: 2 results

# of Collaborated Products: 0 results
4. TOYA Keiko (20350308)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
5. 田中克己 (00127375)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
6. 杉山歩 (20586606)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
7. 竹村幸祐 (20595805)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
8. 鈴木智子 (20621759)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
9. 前川佳一 (30511290)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
10. 山内裕 (50596252)

# of Collaborated Projects: 1 results

# of Collaborated Products: 1 results
11. 神田陽治 (80417261)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
12. 山川義徳 (80447945)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
13. 西中美和 (70770741)

# of Collaborated Projects: 1 results

# of Collaborated Products: 3 results
14. 原真志 (40281175)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
15. 沼田秀穂 (60450178)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
16. 佐藤勝典 (10632234)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
17. 吉澤康代 (60567379)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
18. HAN HyunJeong (10830234)

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
19. NAKAMURA Kotaro

# of Collaborated Projects: 1 results

# of Collaborated Products: 1 results
20. Utz Wilfrid

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results
21. Krizaj Dejan

# of Collaborated Projects: 1 results

# of Collaborated Products: 1 results
22. Quang Huy Truong

# of Collaborated Projects: 1 results

# of Collaborated Products: 0 results

Masuda hisahi 増田 央

MASUDA Hisashi 増田 央

Research Projects

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Impact of Service Quality and Infectious Disease Security Quality on Tourism Destination LoyaltyPrincipal Investigator

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Study of Regional Strategy Model Promoting Meso-level Community

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Service Capability and Its Resource Allocation Model based on the Utilization of Dynamic Customer Information

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Construction of service meta-modeling platform considering context dependency in service transferPrincipal Investigator

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An empirical research for extracting a dynamic aspect of consumer behavior based on service processesPrincipal Investigator

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A Study on Knowledge-based Service Value Chain System based on Experience and Credibility

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[Book] "Global Service Enhancement for Japanese Creative Services Based on the Early/Late Binding Concepts" in Karagiannis, D., Mayr, H., Mylopoulos, J. (Eds.), Domain-Specific Conceptual Modeling2016

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[Journal Article] オンライン観光情報取得傾向を考慮したコロナ禍における旅行者の観光地再訪問意向2023

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[Journal Article] オンライン観光情報取得傾向を考慮したコロナ禍における旅行者の観光地再訪問意向2023

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[Journal Article] LITERATURE REVIEW OF THE ROLE OF TRUST IN ONLINE SOCIAL PLATFORMS USING CONSUMER GENERATED MEDIA (CGM)2022

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[Journal Article] Case Study Analysis on Value Co-creation Through Positive Participation of Customers in Technology Application Services2022

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[Journal Article] Case Study Analysis on Value Co-creation through Positive Participation of Customers in Technology Application Services2022

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[Journal Article] Impacts of influencer attributes on purchase intentions in social media influencer marketing: Mediating roles of characterizations2022

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[Journal Article] オンライン旅行情報発信者を考慮した旅行者の観光地再訪問意向: コロナ禍における観光地イメージと旅行不安の観点から2021

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[Journal Article] ロボットホスピタリティから見るサービス研究の展開2021

Masuda hisahi 増田央

MASUDA Hisashi 増田央

[Journal Article] コロナ禍における旅行者の認識する観光地の社会的コスト: 観光地イメージと旅行不安の観点から2021